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Customer Service Crew Member

Location:
Anaheim, CA
Posted:
June 07, 2022

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Resume:

Edgar Mendoza

707-***-**** ● Anaheim, CA ● adrbr2@r.postjobfree.com

OBJECTIVE: Team Member

Courier Oct. 2021 - June. 2022

Fedex Santa Rosa, CA

● Managed route schedule, deliveries, and pickups in a timely and efficient manner.

● Safely operated commercial vehicles under 25,000 pounds.

● Maintained proficient knowledge of business policies and procedures.

● Promoted positive customer experience by providing excellent customer service and requested shipping information.

● Created a daily routine of inspecting my equipment and tools to ensure adherence to safety protocols. Dunkin Associate May. 2021 - Sept. 2021

Dunkin Santa Rosa, CA

● Opened the store at 6 AM and prepared for morning operations.

● Maintained sanitation standards by cleaning and rotating food.

● Increased sales by pitching promotional items and providing friendly and courteous customer service interactions.

● Organized back room storage by breaking down delivered loads and maintaining cleanliness. Produce Team Member Jan. 2021 - May. 2021

Smart & Final Santa Rosa, CA

● Opened the Produce Department at 6 AM and prepared for the mid-shift and closing shift.

● Maintained sanitation standards by cleaning and rotating aging produce.

● Increased sales by pitching item placement and promotion items.

● Decreased Shrink by doing first in, first out everyday.

● Maintained back room storage by organizing incoming loads of produce. Associate Aug. 2019 - Feb. 2020

In-N-Out Santa Rosa, CA

● Increased sales by completing cashier transactions in a swift and friendly manner.

● Maintained a clean lobby for guests to enjoy.

● Stocked and lifted various weights and items.

Crew Member Feb. 2015 - April 2016

Burger King Cotati, CA

● Prepared food orders promptly within 2-4 minutes and according to customers’ orders and standards of service.

● Diligently performed all tasks and responsibilities expected under a fast-paced working environment.

● Strictly followed cash-handling procedures and accounted for the amounts under management supervision. EDUCATION

Santa Rosa Junior College Associate of Arts in Fitness,Nutrition, and Health GPA: 3.1 Sep. 2019 - May 2022

● Currently working towards obtaining the National Academy of Sports Medicine (NASM) certification to work as a Certified Personal Trainer (CPT)

● Certificate of Arts in Fitness, Nutrition, and Health, rewarded in 2022 California State Polytechnic University, Pomona Bachelor of Arts in History GPA: 3.1 Aug. 2016 - May 2019 Roseland University Prep High School High School Diploma GPA: 3.5 Aug. 2012 - May 2016

● President, STEM Club; Treasurer and Band Member, Music Club

● Awarded with Highest Honor Roll in Grades 10, 11, 12; Awarded the Vision Award in Curiosity and Achievement in Grades 9 and 12; AP Exam Achievements in Spanish, English, and U.S. History SKILLS

Bilingual (English and Spanish) Detail-Oriented Team-player and collaborative Excellent communication skills Organized Time Management Customer Service Performs well under pressure Effective multi-tasker Leadership skills REFERENCES

References available upon request.



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