Peer Advisor Customer Service

AMAL MOHAMED

[703-***-****] [***************@*****.***] [IRVING, TEXAS]

EDUCATION

Master of Science in Health Sciences in Biomedical Informatics

George Washington University

Expected graduation

December 2023

Related course work: Biostatistics for Clinical and Translational Research, Principles of Medical Informatics, Healthcare Leadership, Issues and Trends in Health Systems, High Performance computing

Bachelor of Science

George Mason University

Degree completed May 2019

Major: Biology

GPA: 3.67/Dean’s List all semesters

Related course work: Biostatistics, Advance Human Anatomy and Physiology I & II, Biology of Microorganisms, Genetics, Organic Chemistry I, Biochemistry, Medical Terminology, Global Health and Abnormal Psychology.

SKILLS & ABILITIES

Experience with SAS, R, SQL

Microsoft Word

Microsoft Excel charts and graphs

Microsoft PowerPoint

Knowledgeable on medical terminology

Google Drive: Sheets, Docs and Slides

Google Calendar: Setting up appointments and managing office events

Perform procedure and calculations crucial to quality controls, including gas chromatography, pH testing, polymerase chain reaction, gel electrophoresis, cell culture, streak plate and instrument calibration

Excellent verbal and written communication skills

Excellent organizational skills

EXPERIENCE

Ophthalmic technician

Bethesda, Maryland

Taking patient medical history

Administering ocular drops and ointments

Performing diagnostic and vision tests

Coordinating patient scheduling

Performing office managing duties

-Taking payments

-Managing non-prescription medication orders

-Managing appointment reminders

Gathering pre-operation notes for all cataract surgeries and coordinating post-operative examinations

Measuring pupil distance, size and reactivity

Preparing patients for in office laser procedures

-Selective Laser Trabeculoplasty

-YAG Laser Capsulotomy

-YAG Laser Iridotomy

PEER ADVISOR/TUTOR

George Mason University

Provide peer tutoring in the following subjects

Biostatistics

Fundamentals of computational data science

Genetics

Foundations of Ecology/Evolution

English 100/200 courses

May 2019-September 2021

August 2017 to May 2019

WALGREENS CUSTOMER SERVICE ASSOCIATE

Alexandria, Virginia

September 2015 to May 2019

Provide peer tutoring in the following subjects

Handling cash transactions

Identified areas of opportunity and strategized sale techniques

Processed store expense orders

Counting cash register

SKILLS HIGHLIGHT

Fluent in English and Somali

Strong time management, communication and organization skills

Compassionate, driven and attentive

Contact this candidate