Truckee Meadows Customer Service
Resume:
Hello
Maria Ochoa
*************@*****.***
Skills
Fluent and literate in Spanish
Great communication skills
Computer skills
Problem-solving skills
Time Management skills
Safety understanding
Experience
Sept 2018 - PRESENT Chewy, Sparks Nv - Team Member
●Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
●Exceeded quality scores on a consistent basis by diligently following production orders and maintaining company standards.
●Worked hard to learn all required tasks quickly and maximize performance.
●Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
●Built and maintained effective working relationships with peers and upper management.
●Trained new employees to support team efficiency.
●Evaluated challenging and resolved issues to comply with company guidelines and maintain good process flows.
●Monitored work areas for cleanliness and functionality and removed obstacles to promoting a safe work environment.
●Packed and labeled merchandise to prepare for loading and shipment to customers.
●Assisted coworkers to learn new tasks while gaining additional responsibilities.
March 2018 - Sept 2018 Walmart, Reno Nv - Online personal Shopper
●Satisfied customers with quick, accurate service under tight deadlines.
●Organized as many as 10 deliveries per hour by smoothly selecting and purchasing items.
●Communicated with customers to confirm clarity of order.
●Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
●Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
●Mentored new employees on customer service, and organizing strategies to maximize performance, productivity, and team success.
June 2016 - Aug 2017 McDonalds, Reno Nv - Crew trainer
●Instructed new team members on correct procedures for all areas of operations.
●Stayed up to date on requirements of all team positions to optimize training.
●Completed training programs and led training using learning techniques.
●Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
●Led team
Education
Jan, 2019-Current Truckee meadows community college
Trying to get a Psychology degree.
Aug 2014 - May 2018 Reno High school
Sports volunteering and taking Ap classes really helped me be flexible and manage my time wisely.
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