Hello

Maria Ochoa

*** ***** *** ****

775-***-****

adrbq9@r.postjobfree.com

Skills

Fluent and literate in Spanish

Great communication skills

Computer skills

Problem-solving skills

Time Management skills

Safety understanding

Experience

Sept 2018 - PRESENT Chewy, Sparks Nv - Team Member

●Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

●Exceeded quality scores on a consistent basis by diligently following production orders and maintaining company standards.

●Worked hard to learn all required tasks quickly and maximize performance.

●Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.

●Built and maintained effective working relationships with peers and upper management.

●Trained new employees to support team efficiency.

●Evaluated challenging and resolved issues to comply with company guidelines and maintain good process flows.

●Monitored work areas for cleanliness and functionality and removed obstacles to promoting a safe work environment.

●Packed and labeled merchandise to prepare for loading and shipment to customers.

●Assisted coworkers to learn new tasks while gaining additional responsibilities.

March 2018 - Sept 2018 Walmart, Reno Nv - Online personal Shopper

●Satisfied customers with quick, accurate service under tight deadlines.

●Organized as many as 10 deliveries per hour by smoothly selecting and purchasing items.

●Communicated with customers to confirm clarity of order.

●Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

●Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.

●Mentored new employees on customer service, and organizing strategies to maximize performance, productivity, and team success.

June 2016 - Aug 2017 McDonalds, Reno Nv - Crew trainer

●Instructed new team members on correct procedures for all areas of operations.

●Stayed up to date on requirements of all team positions to optimize training.

●Completed training programs and led training using learning techniques.

●Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

●Led team

Education

Jan, 2019-Current Truckee meadows community college

Trying to get a Psychology degree.

Aug 2014 - May 2018 Reno High school

Sports volunteering and taking Ap classes really helped me be flexible and manage my time wisely.

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