Customer Service Representative
Resume:
Robin King
Cape Canaveral, FL *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sykes Work from Home - Daytona Beach, FL
June 2021 to November 2021
Tech support for stripe. Helped business owners manage their credit card machines for their business needs. Email, chat, and phone support for technical errors they ran into throughout their use of credit/ debit machine. I would not only assist in correcting the errors for them, but guide them through each correct process to train them in the correct functions to eliminate future error. The goal was to save them hassle and time of having to call our support center. We strived on training them to do it themselves. Customer Service Agent
Proctor Financial, Inc. - Daytona Beach, FL
December 2020 to March 2021
Customer Service for clients owning mortgages and Insurance plans for fire, wind, and water damage. Provided details of insurance claims, due dates, late fees, and closed account information. Also spoke with insurance agents in regards to the home loans. Reservationist
Royal Floridian Spinnaker Resorts - Ormond Beach, FL February 2012 to September 2017
Reservations for the north and south towers weekly timeshare rentals. From studios up to 2 bd lockouts. Also managing split weeks and bonus time nights and bonus weeks whenever available Booking rules would vary depending on res. Also some weeks were floating, some fixed. I also did contracts and sales depending on the needs of Resort. Customer Service Agent
Aon Hewitt / Hewitt Associates - Orlando, FL
January 2008 to December 2011
Worked on the team of Bellsouth. Did supervisory level call handling and also did the new hires for the team in training with power point training programs. Incoming bound only. Contract Processor
Royal Floridian by Spinnaker Resorts - Ormond Beach, FL March 2001 to December 2010
Contract Processor, Reservations, Tour and Gifting management, Front desk, Night Auditor. I worked in every department and did team management in the entire resort. From the purchasing document creating of property, all the way down to cleaning the bathrooms after they had their vacation stay.
Hired new employees for the contracts department also. Customer Service.
Multi line phone mgmt.
Filing
Hiring
Organization
Time management
Paralegal/Receptionist
The Law office of John Roberts/Roberts Law Partners - Holly Hill, FL January 2004 to August 2008
Greeting new clients, gathering their paperwork for chapter 7, chapter, chapter 13 bankruptcies and immigration citizenship.
Following up with the Trustees in regards to the clients needs. Sales Supervision
Education
High school diploma or GED
Skills
• Multi-line Phone Systems
• Legal Research
• Team Management
• Microsoft Outlook
• Administrative Experience
• Typing
• Windows
• CRM software
• Communication skills
• Customer service
• Computer skills
Assessments
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Filing & organization — Proficient
February 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales fit — Proficient
April 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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