DEBORAH REDDICK

adrbnp@r.postjobfree.com Mulberry FL 33860 863-***-**** www.linkedin.com/in/deborahreddick CUSTOMER SERVICE SPECIALIST QUALITY ASSURANCE SPECIALIST FRONT OFFICE ASSISTANT

Quality oriented professional with extensive experience in both customer service and data entry. Natural ability to charismatically mentor, coach and lead teams. Known for excellent time management, punctuality, and organizational skills. Pro-active in ensuring accurate data entry and highly effective in resolving customer issues. Dedicated to achieving success and consistent in undertaking additional responsibilities. Strong ability to collaborate as part of a team while working independently to achieve goals.

• Customer Service

• DocView

• Calabrio Audit System

• Quality Assurance

• Velsol

• Leadership

• AS400

• Software Systems

• Training & Development

PROFESSIONAL EXPERIENCE

Southern Glazers Wine & Spirits, Lakeland FL 2007 – 2020 Quality Assurance Specialist (2012 – 2020)

• Performed audits of calls, ensuring agents met or exceeded department expectations of 96%.

• Mentored up to 12 new hires, provided ongoing support to those who needed additional coaching and held monthly one on one meetings with agents to ensure highest level of customer service was consistently provided.

• Protected company from potential lawsuits and fees by informing management of employees not being recorded.

• Audited spreadsheet formulas for data accuracy and discovered incorrect formulas within.

• Undertook the leadership role in the absence of the Supervisor for QA team members to ensure respective department was running smoothly.

• Performed Front Office duties in the absence of the Administrative Assistant by handling inquiries, and postal duties.

Accounts Receivable (2010 – 2012)

• Processed over 900 accounts per month across the North Florida Market.

• Resolved outstanding customer balances by effectively communicating with customers to provide solutions for payment via telephone or mail.

Customer Care (2007 – 2009)

• Handled high volume of inbound calls daily (150-200).

• Entered orders for large Grocery and Wine / Spirits Chain accounts of $1M+.

• Provided Peer Mentoring for up to 10 new hires within customer care department. DEBORAH REDDICK adrbnp@r.postjobfree.com (PAGE TWO)

ADDITIONAL PROFESSIONAL EXPERIENCE

SEMPERIAN/GMAC, Lakeland, FL

Customer Service Specialist

• Assisted customer's with obtaining and processing vehicle title and tag transfers.

• Ensured smooth transition by contacting both the DMV and customers by telephone and ensuring accurate data was entered into the system.

File Clerk

• Released vehicle titles after payment obligations were fulfilled.

• Safely and accurately alphabetized and filed tile information. EDUCATION AND PROFESSIONAL DEVELOPMENT

Computer Electronics / Networking Technology, Florida Career Institute Courses: Networking, Building & Troubleshooting Computers, Office Management, Microsoft Office, Computer Applications, Novell Networking 1 & 2

Information Processing, Traviss Technical Center, Lakeland, FL Courses: Office Technology, Word Processing, Keyboarding, Accounting 1, Business Computer Applications AWARDS

• Recognized with Certificate of Excellence award

• Received employee of the month for outstanding Customer Service

• Received employee of the quarter for outstanding Customer Service

• Received perfect attendance Awards multiple times

• STAR Award 2017 – chosen by my peers for going Over and Above as a Team Player

• Certificate of Recognition for Blood Donation in 2018 TECHNICAL SKILLS

Microsoft Office

Data Entry

• CS360

• Road Net

PROFESSIONAL ASSOCIATIONS

Member of the Lakeland Citizens Alumni since 2015

Volunteer with the Good Shepherd Hospice in Polk County since 2019

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