A B O U T M E KEANNA WILLIAMS

CUSTOMER SERVICE AGENT

PROFESSIONAL SUMMARY

Diligent and personable customer service representative with over 10 years’ experience and seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy while resolving their issues in the shortest time possible. Ability to transition from office to warehouse operations. WORK HISTORY

MACHINE OPERATOR – S&S ACTIVEWEAR

(September 2017 – February 2022)

Organized, received shipping, or stocked large quantities of product using Forklift, or Electric Power Jack, Cross-checked orders destination verification via computer or by manually scanning bar codes, Documented and reported any maintenance issue's concerning machines, Maintained a safe, cleaned work area, Performed under pressure, and maintain a fast work pace, Responsible for cleaning and maintenance of all the machines in the plant.

OFFICE ASSISTANT – CONVERGENT OUTSOURCING

(March 2010 -July 2015)

Answered phones maintained a set quota and excellent customer care to allow me to be promoted as assistant manager. Other duties included: Data Entry, Scheduling, and Filing.

OFFICE/ ADMINISTRATIVE ASSISTANT – CEDAR

GROVE ROAD PCH

(July 2009-September 2011)

Skillfully managed a wide-range of office and sales support tasks, including some accounting and payroll functions. Leveraged strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing. Responded to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. Manage calendars for two executive managers, including meetings / appointments and travel arrangements. SKILLS

Committed, friendly and hardworking

Customer Service Agent with a

passion for providing excellent

customer service at all times. My

excellent customer service and

communication skills, combined with

my relevant work experience, make

me a real asset to any organization

that I work for.

C O N T A C T

adrbnl@r.postjobfree.com

470-***-****

Stockbridge, Georgia

E D U C A T I O N

BAUDER COLLEGE

Courses towards AA Degree

in Business

2006- 2008

STOCKBRIDGE HIGH

SCHOOL

High School Diploma

2001

Computer Proficiency

Logistics

Warehouse and Inventory Skills

Customer Service Excellence

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