Customer Service Sunnyside
Resume:
Clara Correa
South Richmond Hill, NY *****
************@*****.***
Dedicated Train Conductor bringing 18+ years of experience in the field and commitment to customer satisfaction.
Excellent leadership, communication and problem-solving skills. Looking for growth-oriented position with any company.
Detail-oriented worker devoted to taking detailed notes and keeping thorough records of normal and emergency situations. Personable and collaborative with knowledge of customer service and strategies for maintaining professionalism in stressful times. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Willing to relocate to: Atlanta, GA
Work Experience
Train Conductor
Amtrak National Railroad - Sunnyside, NY
August 1998 to January 2020
Received and followed directions from train dispatchers. Managed railcar loading, unloading and switching.
Inspected switches on daily basis.
Directed crew members by employing flag or hand signals, lantern and radio communications. Interpreted various signals to start, stop and back-up train or set and release air brakes. Coupled air brakes and electrical connections between trains. Announced route destinations and changes via PA systems. Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
Observed train movement to ascertain functionality. Guided rail cars and train movements through Sunnyside yard and Penn station new york. Read and interpreted pieces in order to determine correct approaches. Communicated with dispatchers regarding trains' routes, timetables and cargoes. Operated controls to activate track switches and traffic signals. Arranged removal of defective cars from trains at stations or stops. Education
High School Diploma
Thomas A Edison High School - Jamaica, NY
June 1990
Business Administration
Manhattan Community College of The City University - New York, NY Skills
• Loading and unloading procedures Train operations understanding Managing yard switching Assisting customers
Spanish:
• Communication skills
• Customer service
• Organizational skills
• Bilingual
• English
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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