Flight Attendant Customer Service

CHANTAL PICK

Corporate Flight Attendant/Administrative Assistant/Hospitality Professional

CAPE TOWN, SOUTH AFRICA +27-81-545-**** *********@*****.***

ZA.LINKEDIN.COM/IN/ WILLING TO RELOCATE

A highly professional, multi-lingual First Class Flight Attendant with over 8 years of experience in a fast paced client focused environment. Possessing excellent organisation and communication skills, with a pro-active independent approach to all tasks and the ability to deal with challenging situations in a calm and efficient manner. Detail oriented with a good knowledge of silver service etiquette and VIP protocol. I would like to use my experience of a diverse customer base and my passion for providing an outstanding and unique service to each client to further my career and skill set within a Corporate Aviation environment or with a UHNW client within a private residence or family office. I believe that my professional attitude, dynamic interpersonal skills and commitment to both my customers and my team make me an asset to any organisation. FLIGHT ATTENDANT

COMAIR LTD. CAPE TOWN, SOUTH AFRICA

AUG 2017 - PRESENT

EXECUTIVE ASSISTANT

OCEAN TRUST, REAL ESTATE, SOUTH AFRICA

APR 2016 - JUL 2017

WILLIAM SIMPSON, VEHICLE SALES, SOUTH AFRICA

RECEPTIONIST AND ADMIN ASSISTANT

JUL 2014 - MAR 2016

FIRST CLASS FLIGHT ATTENDANT

ETIHAD AIRWAYS, ABU DHABI, UAE

JAN 2007 - OCT 2012

AU PAIR AND CULTURAL EXCHANGE STUDENT, PRIVATE FAMILY BASED IN USA

MAY 2006 - OCT 2007

SALES CONSULTANT, SOUTH AFRICA

TIME WATCH SPECIALISTS

APR 2005 - FEB 2006

SALES CONSULTANT AND BEAUTY ADVISOR

YVES SAINT LAURENT, SOUTH AFRICA

DEC 2003 - DEC 2004

Comair local and regional services in Southern Africa under the British Airways livery as part of their license agreement.

Delivering exceptional customer service in a proud, professional manner Handling challenging situations, short notice and extended flight duties Maintaining integrity, confidentiality and diplomacy at all times Keeping good time management and impeccable style and image Handling catering orders in base and outstation

Providing safe environment on board through safe work practice and SEP knowledge Provided PR, Administrative and Secretarial Support when required. Liaised with all private tenants whilst maintaining utmost confidentiality Proficient with Microsoft, Word, Excel & Power point Pastel First aid trained and privacy.

Monitor all incoming telephone calls and emails.

Invoicing, Administration, Financial month end and book keeping. Typing documents of sensitive and confidential nature in corporate in house style. CPR trained

Customer service Relationship skills

In-charge of all Front of House and Reception Duties- Administrative duties: Processing Licenses, Tax Invoices and Sales Documents (Pinnacle)- Receiving and Directing Guests and Clients accordingly Ensured all airline and federal aviation regulations were followed at all times to guarantee the safety of passengers and crew.

Performed in-flight checks of all cabin emergency equipment as well as cabin safety security checks.

Worked within a team of Cabin Crew to time constraints, to ensure that all elements of the company product are successfully delivered to guests satisfaction. Took the initiative, on several flights, to help with the service in Business and First Class. Au Pair and Cultural Exchange Student: Through (YDP) Youth Discovery Programme I was a competent Au Pair providing top quality childcare working for a private family based in the USA.

Excellent hygiene standards taking responsibility for health, safety and development of their children.

Meal Preparation. Prepare meals and snacks for the children. Morning Routine. Helping children to get dressed and ready for the day. Transportation. Help get the kids ready for school Other activities in charge of: Playtime, Washing, Homework, Tidying Up and Bedtime. General sales and upkeep of store.

Administration duties as answering calls, client liaison, booking in watches for repairs. Banking.

Provided exceptional service to YSL customers and achieved sales targets Worked flexible hours, including evenings, weekends and holidays. Learned fundamental product knowledge (features, benefits, usage) and application techniques to provide best results for clients.

Generated sales to achieve sales target by applying brand selling method, product knowledge and by following basic service flow.

Ability to use POS software and other digital systems required to successfully run the counter. Maintained the counter/store quality and merchandising including appearance and cleanliness of counter/store, by following merchandising guidelines to ensure on shelf product availability. Developed positive relationships with department store floor managers and head office. SUMMARY

WORK EXPERIENCE

COLLEGE DEGREE

FALSE BAY COLLEGE MUIZENBERG, CAPE TOWN

JAN 2002 - JUL 2003

Management Assistant, 18 month Certification Course Modules covered: Communications

(N6), Office Practices (N6), Information Processing (N6) and Public Relations (N5) PERSONAL SKILLS & ATTRIBUTES

Computer Skills: Proficient in MS Office Suite, Word, Excel & PowerPoint Problem Solving Self-Motivation

Flexibility/Adaptability & Organisation skills

Excellent communication skills

Able to manage, implement social media & marketing campaigns Client Database Management

Customer relation’s skills

Management assistance N6 communication computer practice Public relations information processing

Reliable, honest, hardworking, and a Team player

AVIATION ORIENTATED SKILLS

Aircraft Trained: A319/320/330, 340-500, 344-600 & B777 Cabin Management & In-flight Service & Proficient in VIP Catering Committed to Safety in all operations

Excellent leadership, customer service, multi-tasking skills & efficiency to work under pressure

VIP protocols, confidentiality & integrity

Effective Teamwork & Leadership whilst working within Multi cultural environment

First aid & CPR trained.

E-learning safety management system orientation customer service inspired service training customer relationship skills Click to Enlarge:

D.O.B: 24/08/1984, Nationality: South African

Marital Status: Single, Height: 1.60cm Weight: 70 Kgs Driving Licence: Code B (AUTOMATIC) Driver Licence, SA Hobbies & Interests: Scrap booking, working out, (i'm obsessed with Chloe Tings workouts), traveling where I enjoy nothing better than sampling food from all over the world and experiencing new cultures. I also enjoy organizing cupboards and putting outfits together for my friends who ask my advice. Chantelle Patterson - Administration Manager, William Simpson Cars(PYT) Ltd. T: +27-21-710-****

E: **********@**************.**.**

Aure Crumplin - Accountant, The Ocean Trust

T: +27 22 627 544

E: ****.*@****.**.**

EDUCATION

SKILLS

MY PORTFOLIO

PERSONAL DETAILS

REFERENCES

ETIHAD INSPIRED SERVICE TRAINING CERTIFICATE COMAIR SAFETY MANAGEMENT SYSTEMS COMAIR EMERGENCY RESPONS… CONGRUENCE CUSTOMER RELATIONSHIP SKILL… PROFILE PHOTOGRAPH FULL LENGTH PHOTOGRAPH

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