Deborah Taylor 703-***-****

adrbk2@r.postjobfree.com

*** ********* **. *******, ** 28376

QUALIFICATIONS

Customer focused, Administrative Assistant with inbound/outbound call center experience for a leading communications company. Demonstrated ability to resolve customer complaints and defuse tension to insure customer satisfaction and retention. Experienced in all types of data collection as well as support of other staff members to ensure all aspects of assigned work are thoroughly completed.

EXPERIENCE

Fleet Concepts

Accounting Clerk October 2010 - February 2014

Completed daily truck billing

Answered phones and routed calls to dispatch staff

Updated all call lists

Used independent judgement along with in-depth knowledge of departmental practices and procedures

Created memo’s and spreadsheet’s

Consumer Cellular

Customer Service Rep September 2009 - September 2010

Provided effective and timely resolution of customer inquiry’s

Customer satisfaction/increased customer experience by providing

information on new products, rate plans, and services

Completed ongoing training to stay abreast of product, service and policy changes

Met and exceeded weekly sales objectives

United Healthcare

Administrative Assistant January 2007 - December 2008

Supported Information Technology staff

Scheduled meetings, interviews and training sessions

Ordered all hardware & software for the department.

Scheduled all interviews with perspective candidates

Purchased supplies for department.

Federal Aviation Administration

Administrative Specialist September 2004 - September 2006

Kept log for all incoming flight procedures

Booked travel

Managed calendars

Received all Obstruction Evaluation Airport/Airspace Analysis faxes, and logged.

Maintained the Production Schedule.

Pacificare

Administrative Assistant May 1999 - September 2004

Created letters, memo’s, and spreadsheets

Scheduled audio and video conferencing for meetings

Handled catering for meetings and conferences

Booked travel for staff

Ordered hardware/software and supplies for department

EDUCATION

Bryman College Santa Monica, CA Dental study Certificate received

Bullhead Community

College Bullhead City, AZ Secretarial study Certificate received

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