Customer Service Cable Technician

JOSHUA S. TOLLEY

**** ***********, ****** ****, ** 77573 832-***-**** ******.*********@*****.***

SKILLS & ABILITIES

Over twelve (12) years’ experience working hardware assembly, installation, diagnosis and repair of fire, safety and security electrical systems. Experienced reading and interpreting technical manuals and schematics. Demonstrated ability to quickly identify and troubleshoot cabling issues while providing verbal feedback; and respond quickly to issues and organize and simplify technical information.

Network, cable, fiber optics, wiring, satellite, security systems, home theater, electrical systems and hardware, internet, telecommunications, maintenance, repair, electronic, hand tools and power tools experience, OSHA, installation, materials, customer service, training & development, hardware assembly, fabrication, and modification.

EXPERIENCE

March 2021 -May 2022

Satellite Field Technician, MasTec Advanced Technologies

·Acted as field based, service driven, professional technician that provided in home delivery, hardware assembly and testing of satellite, broadband, DIY security and smart-home products.

January 2013 December 2021

January 2010 – January 2013

Network & Ethernet Cable Technician, Security installer/ Goodman Networks

·Installed and maintained network and ethernet cabling for new and existing customers.

·Performed troubleshooting, diagnosis and repair of network system issues.

·Ensured all cabling and hardware were neatly tied and bundled according to safety regulations.

·Completed paperwork such as timesheets, checklists and service orders.

Cable Technician, Network & Ethernet Installer,Trainer/ Multiband

·Installed cable and networking for satellite television, performed diagnosis and maintenance and repaired systems and ensured hardware meet safety regulations

·Met with technicians on a regular basis to develop an on-going partnership through weekly tech meetings and assisting in the field.

·Conducted training utilized the company's safety, quality, and customer service practices, policies, standards and teamwork.

EDUCATION, TRAINING & CERTIFICATION

2022

2022

Satellite Broadcasting & Communications Association (SBCA) Installer Certification

Security Installation License

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