Customer Service Clerical
Resume:
Cara Bugica
Fantastic Employee
Reno, NV *****
**********@*****.***
I am recently working as a bill collector at receivables performance management. I do accounts receivable and negotiations and assist customers with statements.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunctions.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
SKILLS • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people. KNOWLEDGE • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Willing to relocate to: Sparks, NV - Portland, OR - Carson City, NV Authorized to work in the US for any employer
Work Experience
Debt Collection Specialist
Receivables Performance Management - Reno, NV
March 2022 to Present
• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Investigate and resolve discrepancies in payments or accounts. High limit games dealer
Ceasars Entertainment - Reno, NV
February 1995 to September 2020
I have made significant accomplishments with being a dealer. I worked for this company starting in 1995 as a PBX supervisor, then I also work for this company as a cocktail waitress and a high limit black jack, pai gow roulette dealer. My journey with the casino industry is now over, but I see great things ahead I have a lot of experience with customer service, computers.
Education
Academy of Casino Careers in Gaming
Academy Of Math And Science - Reno, NV
March 1998 to June 2022
High school diploma or GED in I went to college for three years. TMCC - Reno, NV
August 2000 to June 2005
Skills
• Time Management (10+ years)
• Cashiering
• Microsoft Word (10+ years)
• Microsoft Excel
• Crisis Intervention (2 years)
• Sales
• Guest Services
• Math (10+ years)
• Addiction Counseling
• Individual / Group Counseling
• Delivery driver experience
• Customer service
• Motivational interviewing
• Cognitive behavioral therapy
• Group therapy
• Behavioral therapy
• Administrative experience
• Social Work
• Presentation Skills
• Intake Experience
• Crisis Management
• Restaurant experience
• Restaurant experience
• PTSD Care (10+ years)
• Communication skills
• Computer skills (5 years)
• Behavioral health
Languages
• Italian - Intermediate
Certifications and Licenses
I was a blackjack dealer mostly on my life and I have a lot of experience with traumatic events that has happened there and throughout my family and I would love to come work and help the people that are struggling. June 2012 to August 2025
Gaming license
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