Customer Service Assistant Manager
Resume:
Katelyn Ferrelli
Customer Service and Management Professional
Contact
Bolingbrook IL 60490
****************@*******.***
Objective
Excited college graduate in search of remote opportunities to learn, grow and lead
Education
BS Psychology,
University of Phoenix
Experience
November 2015-November 2016
Assistant Manager • 7 For All Mankind
Obtained clients and maintained rapport through creating, organizing, and hosting client-focused events while driving sales. Maintained inventory, updated pricing.
November 2016-March 2018
Shift Supervisor • CVS Health
Carried out opening & closing operations while maintaining transparent communication with corporate contacts, handled shipments, inventory, customer service, merchandising
Key Skills
Customer Service
Management
Microsoft Suite (Word, PowerPoint)
Customer Experience
Collaborative Work
Computer Literacy
Retail Services and Management
Written and Oral Communication
One accomplishment that I take pride in took place during my employment with 7 For All Mankind. Prior to my employment with the retail store, the location had no structure for obtaining clients. With corporate approval, I was able to create and lead a leadership workshop in which the team focused on developing professionals from within the store. I created a system that empowered the team personally and professionally. The store saw an increase in foot traffic, improved merchandising, and increased conversion rate. We focused on product knowledge and client retention by overhauling service and creating a follow-up plan. By the time I left the location, all the associates had grown into management roles within the store and elsewhere.
Contact this candidate