Customer Service Representative
Resume:
Joy B. Ford
Clearwater, FL 33578
*********@*****.***
Objective
Secure a position that will utilize my experience and education in a dynamic organization.
10+ years’ experience in managing projects and employees.
Ability to direct complex projects from concept to fully operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Proven ability to work in unison with staff, volunteers, and management.
Employment
Caregiver & Management of all affairs – James Irvin
Caregiver & Management of all affairs - Rony Carolus, Georgia
Carnival Cruise Customer Service (Independent contractor).
Payroll Administrative, HRN Services Inc. Las Vegas, NV
Full processing of all payrolls for Nevada, including accounts payable, accounts receivable, collections and answering phones.
Auditing of RN files to ensure all licenses were current.
Marketing Systems Manager, American Casinos and Entertainment Properties, LLC, Las Vegas, NV
Managed three properties in Direct Marketing.
Managed Project and program development along with developing all direct mail campaigns for the department.
Oversaw all direct mail, printing and mail house vendors as well as all postage accounts.
Oversaw daily operations of Database Marketing along with Players Club.
Finance background as well as some payroll experience.
Develop plan, conduct audits and variance analyses, process payroll and payroll filings, and maintain/update accurate inventories.
Counseled employees on defining career and work-related goals and objectives.
Formulated, wrote, and implemented new employee procedures for Database and Players Club departments.
2017 – 2021
2009 - Present
2016 -2017
2005 - 2008
2000-2005
Correspondence, The First National Bank of Marin, Las Vegas, NV – Company is out of business.
Investigate issues raised by customers in their correspondences with company and prepared correspondence of response with resolution of the reported issues.
1998-1999
Customer Service Representative, Citibank NV, Las Vegas NV
More than 3 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures.
Trained and supervised customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
1995-1997
Education
Doctor of Business Administration
Expected graduation date 2022
Columbia Southern University, Orange Beach, Alabama
Master of Public Administration/Criminal Justice
Graduation Date, August 2016
Columbia Southern University, Orange Beach, Alabama
GPA 4.0
Bachelor of Criminal Justice Administration
Graduation Date, June 13, 2014 – Summa cum Laude
Columbia Southern University, Orange Beach, Alabama
GPA 4.0
References: Will provide upon request.
Note:
Caregiver jobs, going to school and remotely working from home for Carnival Cruise line all overlap. I am currently still providing in-home care for two seniors.
Contact this candidate