Customer Service Assistant Manager

DONNA BROWN

***********@******.*** 1-270-***-**** Madisonville, KY 42431

Summary

High driven to complete goals. Customer always comes first.

Skills

Sales, special orders, merchandising, tickets, cash handling, people person, setting up delivery, computer, handling consumer

Experience

Todd's Furniture Madisonville, KY

Sales Representative

11/2003 - Current

Monitored customer order process and addressed customer issues.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Maximized efficiency and time management by effectively planning and organizing client routes within territory.

Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.

Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Improved overall customer purchasing experiences to promote steady revenue.

Prepared and processed contracts and order forms for new and existing customers.

Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.

Created sales and revenue-generating opportunities in new markets to improve bottom line.

Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.

Followed-up with clients after installations to assess quality service and customer satisfaction.

Created and implemented store displays, promoting sales and growth.

Championed contact management system launch to achieve 100% client organization.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Contacted new and existing customers to discuss how specific products could meet needs.

Fostered relationships with customers to expand customer base and enhance loyalty and retention.

Dawahares Madisonville, KY

Assistant Manager

06/1996 - 10/2003

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Supported sales management initiatives to optimize business development.

Oversaw team development according to industry service standards to further customer loyalty.

Completed inventory audits to identify losses and project demand.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Directed and led employees, supervising activities to drive productivity and efficiency.

Delegated daily tasks to team members to optimize group productivity.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Education and Training

Owensboro Jr College Of Business Owensboro, KY

Associate of Applied Science

05/1993

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