Administrative Assistant Customer Service
Resume:
Michelle Ellis
Administrative Assistant. Data Entry, Advocate Experience
Elgin, SC 29045
**********@*****.***
Willing to relocate to: Rembert, SC - Sumter, SC - Columbia, SC Authorized to work in the US for any employer
Work Experience
Document Review Clerk
Lincare Healthcare - Columbia, SC
March 2020 to May 2021
Evaluated all received documents to ensure that appropriate information has been obtained to allow for successful accounts receivable.
Maintained Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue.
Responsible for reviewing various reports for quality assurance. Recorded all activity relating to the account in tickler files
Customer Service Representative
Santander Bank - East Providence, RI
September 2018 to July 2019
Process loan payments per customer request. Account maintenance on personal and business dd accounts such as balance requests, debit card transactions including cancellations. Order checks through third party vendor peer request.
Administrative Assistant
VCU - Richmond, VA
January 2017 to January 2018
Processed administrative requests by students and professors. Sorted incoming/outgoing mail. Processed printing requests by professor and students. Redirected incoming calls, scheduled classroom time for students and professors. Administrative Support
GTT Enterprises - Richmond, VA
October 2014 to January 2016
Performed administrative duties and ongoing tasks. Managed application system by telephone or email request for customers Processed ticket request per customer. Recorded customer data for routine pickups Clerical Support
DTA Work Program - Boston, MA
October 2010 to May 2014
Coordinated front desk procedures and handled client arrivals. Managed all documentation of store records; to ensuring no delay in processing. Processed income verification, financial histories and EBT card requests for clients. Searched database to access and retrieve benefit summaries. Youth Advocate/Volunteer Coordinator
Gang Peace - Roxbury, MA
1991 to 2010
Facilitated weekly community activities, woman's group meetings Coordinated fundraising events including talent shows and sporting events Interviewed clients individually to access their needs to implement services such as housing, job search and tutoring.
Education
Bachelor of Science in Criminal Justice in Homeland Security And Emergency Management
Strayer University - Chesterfield, VA
2016 to Present
Skills
• Microsoft Office (8 years)
• Data Entry (10+ years)
• Customer Service (7 years)
• Medical Terminology (2 years)
• Excel (6 years)
• Powerpoint (4 years)
• Administrative Assistant (3 years)
• Switchboard (2 years)
• Payroll
• Outlook
• Filing
• Customer Care
• Customer Support
• Call Center
• Office Management
• Scheduling
• training
• Receptionist
• Organizational Skills
• Document Management
• Accounts Receivable
• Accounts Payable
• Medical Billing And Coding (1 year)
• Medical Office Experience (2 years)
• Documentation review
• Microsoft Word
• CPT Coding
• Insurance Verification
• ICD-10
Certifications and Licenses
Driver's License
October 2019 to July 2027
Assessments
Administrative Assistant — Expert
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Personality: Customer Service Fit — Highly Proficient August 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Cognitive Ability — Proficient
July 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate