Phone Operator Culinary Manager
Resume:
George R. Ionescu
Roanoke,VA
**************@*****.***
Highly dedicated and motivated manager in high-volume full-service restaurant with over 26 years of management experience in highly competitive markets to further develop management skills in dynamic single or multi-unit restaurant setting.
Experience:
Food Service Director: May 2020-May 2022
Roanoke City Jail: Roanoke VA
●Served 1,500 meals per day
●Responsible for scheduling and ordering
●Inventories
●Client relations
●Staffing
●Maintenance
●Responsible for all aspects of daily operation
General Manager/Kitchen Manager/Hospitality Manager: June 2015-May 2020
Golden Corral: Christiansburg/Roanoke, VA
● Best food cost for the last two years in the company
● Most profitable store in the company
● Second best turnover percentage in the company
●Opened Christiansburg store and was G.M. there for the first year
General Manager: October 2010-June 2015
Applebee's: Christiansburg, VA
●Went from worst to first in food costs in region.
●Second best guest surveys in the region in the last two years.
●Reduced turnover by 50%.
●Key to the city of Christiansburg for service to community.
Manager: October 2003- October 2010
Romano’s Macaroni Grill: Columbia, SC
●Culinary Manager.
●Service Manager.
● Acting G.M. for 3 area stores.
o Went from worst food cost to best in region in the first year.
o Safe Score averaged 96 for 2 years while the company average was 80.
o Food cost bonus program adopted by area.
o Best GEM scores (Guest Satisfaction) for the area for 2 years and then again for the last 2 years.
o Started a delivery catering service that gave the restaurant positive sales for the year.
o Generated positive guest counts the last year.
o Acting G.M. for 2 stores (Augusta and Savannah) while the search for a permanent G.M. was underway.
General Manager: October 1998-October 2003
O’Charley’s Restaurants: Lexington, SC, Lynchburg, VA, Roanoke, VA
●Ranked 12th company-wide for Food Cost; and 9th for productivity.
● Responsible for all aspects of restaurant management including:
o Hiring and Training of 15 Managers for existing and expansion stores in District
§ Promoted 2 Kitchen, 2 Associate, and 3 general Managers.
o Public Relations
o Advertising
●Store of the Quarter for first 2 Quarters of 2003
● Platinum Award for “Best New Restaurant” by “Roanoker Magazine”
Owner/Operator: June 1991- September 1998
G.S.I. Foods, Inc., T/A Fox’s Pizza: Front Royal, VA
Operation and Management on a daily basis including:
●Designing store layout, and interior signage
●Selecting and purchasing from food suppliers
●Hiring, training, and motivating employees
●Implementing and enforcing policy
●Guaranteeing customer satisfaction and resolving conflicts
●Establishing and coordinating delivery routes
●Maintaining inventory and setting prices
●Designing and directing advertising
●Controlling quality of product and service
●Oversight of payroll, sales and other taxes
● Coordinating employee benefits and business insurance
● Building and maintaining relations
In a town of 11,000 people, this franchise:
● Doubled the average gross sales for a Fox’s Pizza franchise
●Earned well over the average gross sales for national chain competitors, all of whom are present in town.
General Manager: 1982-June 1991
Armand’s Chicago Pizzeria: Washington, DC
Planning and developing Armand’s Pizza Express, the first Armand’s delivery store, including:
●Planning for most efficient kitchen and establishing delivery area
●Authoring Kitchen, Phone Operator, and Cashier section in company Operations Manual
Operation and Management of a store grossing over $4 Million per year including:
● Hiring, training and motivating hourly employees and managers
●Purchasing and inventory
●Controlling quality of product and service
● Guaranteeing customer satisfaction
● Maintaining daily records of cash flow
Consultant to franchise operation in Rockville, MD, and expansion stores in Silver Spring, MD, Baltimore, MD, and American University including aspects of store design, general business operations, and training of management.
Education
The American University, Washington, DC: 1981-1983
Contact this candidate