Customer Service Team Captain

OBJECTIVE

I am a detail-oriented

creative, with a

background in team

management, pursuing

a career that celebrates

my love for people and

service in a space that

values innovation.

SKILLS

Management

Customer Service

Training

Coaching

History

Physical Fitness

Sports

EDUCATION

UNIVERSITY OF

RHODE ISLAND - 2024

B.A. Education

CONTACT

34 Andrews Avenue - Marshfield, MA 02050

339-***-**** - **************@*****.***

PROFESSIONAL EXPERIENCE

Case Manager (Internship) - Boston, MA

Needham Security Consulting (June 2021-Sept 2021)

• Oversee bodily injury and workers compensation claims

• Complete field site investigations

• Prepare investigators with their information for trial

• Manage investigators’ day to day schedules

Skills Coach - Canton, MA

Paul Vincent Hockey (June 2021-Present)

• Collaborate with multiple coaches

• Teach & mentor young players U6-U20

• Memorize itineraries

• Maintain positive attitude

Assistant Coach - Rockland, MA

Boston Junior Terriers (June 2019 - August 2020)

• Coach skills to U6 to high school level multiple times a week

• Lead skating drills

• Create practice plans

Assistant Goalie Coach - Marlboro, MA

Stop-It Goaltending (Summer 2014)

• Teach goalie positioning

• Lead practice sessions

• Coach U6 to junior level

Assistant Coach - Newburyport, MA

Newburyport Varsity Lacrosse (Summer 2014)

• Assistant coach varsity while head coach of the JV team

• Direct and lead practices, while also choosing systems for games

• Manage bench and facilitate lineups

AWARDS

Team Captain - North Andover, MA

Middlesex County Bears (September 2017-June 2019)

REFERENCES

Dan Needham - Needham, MA

Owner - Needham Security Consulting

Email: ***@***************.*** Phone: 617-***-**** Chris Piatelli - Lowell, MA

Head Coach of Middlesex Bears Junior Hockey

Email: ********.************@*****.*** Phone: 617-***-**** MATT SMITH

Contact this candidate