Customer relationship Management and support experiences

POONAM CHAUDHARI

Tracy, CA ***** Cell: 571-***-**** **************@*****.***

High energy and performance driven professional with 5+ years of experience in application of Fluid Conveyance Products to variety of farm & construction equipment. Experienced with technical sales support of industrial products along with recent logistic and operations management exposure.

●Strong problem solving, data collection and analysis skills.

●Hands on experience in reviewing industrial standards (SAE, ASME) and other company documents to meet product requirement and performance standard.

●Working knowledge of pro-E, Auto CAD with exposure to Solid Works.

●On Job experience with Mfg-Pro, SAP & ERP systems.

●Familiar with DFMEA and PFMEA, BOM, ECR & ECO processes.

●Experience with Microsoft Office Suite (Outlook, Excel, Word, Power Point, etc.)

●Positive cross-functional & customer communication

●Fast learner & team player with multitasking skills.

●Practical knowledge of sales and after sales support, quoting and purchase order processing, billing.

ACADAMIC PROFILE:

Post graduate management degree in Customer Relationship Management (CRM)

Symbiosis Center for Distance Learning, Pune, India Aug 2012

Bachelor’s in Technology of Mechanical Engineering

Dr.Babasaheb Ambedkar Technological University, Maharashtra, India Aug 2007

EXPERIENCE:

Logistic & Operations Coordinator from Ryder at Crate & Barrel client location Tracy, CA, US Jun2021-Current

Organize and accomplish deliveries of large orders to businesses and zonal customers.

Cross-functional communication with different departments for successful deliveries.

Dispatch: Make a record of and address runtime delivery issues.

Take care of after delivery activities as: Billing of drivers, Revenue and Expense data generation, processing and validation of incoming items.

Customer Support Specialist at Applied Industrial Technologies Fremont, CA, USA Oct2019-Dec2019

Point of contact for Cargill for all its industrial supply requirements.

Communicate everyday with team at Cargill for satisfactory industrial parts supply, any product compliance and invoicing issues.

Communicate with onsite customers and product inquiries to provide tech solutions.

Collaborated with vendors, manufacturers, inventory control and shipping teams to ensure the product availability, price, lead time and delivery to the customer with specific requirements.

Application Engineer at Eaton Technology Private Ltd. Pune, India. Feb2008-Jan2011

Served as a technical link between customers and manufactures to answer customers (CNH, John Deer, Komatsu etc.) with Eaton products such as Hydraulic Hoses, Fittings, Adapters, couplings, STC adapters.

Worked as point of contact to all hose, hose assembly, fitting and adapter requests from CNH’s (Case New Holland) farm equipment division.

Involvement in Study of engineering documents such as SAE, ASME, DIN & company specific standards to ensure products technical compliances to requirements.

Collaborated with manufacturing, sales, product development, inventory, support teams and external vendors to provide technical solutions of product requirement.

Hands on experience with Pro-E, Auto CAD and Solid works to create new product prototypes and drawings.

Worked with R&D teams to develop and testing of special STC (Snap to connect) Adapters for CNH.

Lead more than 5 projects with team of 5 on CNH special hydraulic product requirements.

Design/ Manufacturing Engineer at Bhagyshree Accessories Private Ltd. Pune, India. Aug2007-Feb2008

Design and development of centrifugal oil filters with application of basic engineering, physics and material science principles.

Created and maintained CAD and production drawings using Auto-CAD and Pro-E, ECR (Engineering Change Requests), ECO (Engineering Change Notice), control plans and Manufacturing process charts.

Support in manufacturing process improvement, troubleshooting and improving existing products and processes.

EDUCATION:

Bachelor’s in Technology of Mechanical Engineering

Institute: Dr.Babasaheb Ambedkar Technological University, Lonere, Maharashtra, India.

Post graduate 2 year course in Customer Relationship Management (CRM)

Institute: Symbiosis Center for Distance Learning, Pune, India

INTURN EXPOSURE:

●Internship/Degree project at TATA Motors, Pune,India in 2006.

Worked on project of testing/ improving safety part Heavy commercial vehicles. Assist on DFMEA (Design Failure Mode and Effect Analysis) and PFMEA (Process Failure Mode and Effect Analysis) of Rear Underrun Protective Devices (RUPD) and Side Underrun Protective Devices (SUPD) of heavy duty vehicles.

OTHER EXPERIENCE:

Elementary Teacher at Safari kid’s afterschool Enrichment Center, Pleasanton CA Aug2018-Nov2019

Lead preschool teacher at Chesterbrook academy, sterling VA Mar2017-Mar2018

150+ Hours of volunteering at Community preschool, Sterling VA. Sep2014 -Mar2017

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