Entry Clerk Data

LOURDES AGELLA

*************@*****.*** 302-***-**** Jonesboro, GA 30238

Summary

Motivated customer service representative with passion to help others and maintain customer satisfaction and contribute to company success. Highly organized and have the ability to work in a fast-paced environment. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.

Skills

CPR

First Aid

Vital signs

Tax return preparation

Call center operations

Data Entry

CRM

Typing

Data Entry Software

10-key Touch

Microsoft Office

Customer Service

Experience

All You Need Services Seaford, DE

Tax Preparer

01/2013 - Current

Interview clients to obtain additional information on taxable income and deductible expenses and allowances

Prepared tax returns for clients in various industries according to government regulations and requirements

Saved client $1000 by uncovering eligibility for earn income credit.

Adecco USA Chattanooga, TN

Claims Processor

08/2020 - 04/2022

Reviewed new files to determine the current status of a claim and to develop a plan of action

Collected Medical information from employees and medical providers as well as information from Employers to complete claims and legal files

Documented information gathered in field and uploaded data to company database for efficient processing using Navilink

Process over 10 new claims daily such as FMLA, ADA, and Other

And complete over 35 activities daily such as VRTW, Approvals, Effectiveness, Reminder Letters, Introduction, Review Usage, FTP.

Delaware Division of Social Services Milford, DE.

Case Worker

09/2020 - 08/2021

Attended over 100 hours of meetings, conferences, and training courses to advance professional knowledge of social work

Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs

Determines benefits eligibility such as: Food Benefits, Medicaid, Child Care, and Cash Assistance.

Teletech Englewood, CO.

Customer Service Call Center Representative

07/2019 - 07/2021

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Educated customers how to use company systems, complete forms and obtain desired services

Educated clients on account services and resolved client inquiries regarding statement information and account balances

Answered over 15 calls per hour to meet fast-paced call center demands.

Hanover Foods Corporations Ridgely, MD

Data Entry Clerk

03/2013 - 06/2019

Entered numerical data into databases with speed and accuracy using 10-key pad

Obtained scanned records and uploaded into Company database

Produced monthly reports using advanced Excel spreadsheet functions.

Education and Training

Delaware Technical Community College Dover, DE

Associate Degree in Human Services

01/2020

Harris School of Business Dover, DE

Certificate- Medical Assistance

01/2012

North Dorchester High School Hurlock, MD

High School Diploma

01/2008

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