Customer Service Matthews

KEL@E MATTHEWS

**** ****** *****

BOSSIER CITY LA, 71112

S7YEARS OF AGE

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I, KELLIE MATHEWS ARE READY TO

' STRIVE IN ASSISTING THIS COMPANY TO

YOUR CUSTOMERS EXTREMELY SATISFIED WITH THEIR PRODUCT PURCHASE ANDTHE Pe NS

OVERCOMING ANY PROBLEMS. IH

SeiiSl : AVE 10 YEARS OF EXPERIENCE IN THE CUSTOMER SERVICE

TELEPERFORMANCE/USSC

SEPT.6, 2005 TO FEB. 27, 2012

- TAKING CALLS OVER MANY DIFFERENT ACCOUNTS

- ANSWERING BILLING QUESTIONS

- TROUBLESHOOTING, OVER THE PHONE, FOR BOTH INTERNET AND

GATEWAY PC'S

- ASSISTING MANAGERS ON DUTY WALKING THE FLOOR, ASSISTING

OTHER AGENTS.

OLD MCDONALDS DAYCARE

2003-2004

PART-TIME WORKING 10-2, MOVED TO FULL-TIME POSITION.

- KEPT 6 MTH TO 15 MTH BABIES

- CHANGING DIAPERS, FEEDING BABIES

- PROVIDE A NAP TIME EXPERIENCE

- PLAYING GAMES AND MUSIC ENRICHMENT

PIZZA HUT

WAITRESSING PART-TIME, MOVED TO FULL-TIME POSITION

1999-2003

- TAKING PHONE ORDERS

- MEAL PRODUCTION

- SERVING FOOD AND DRINKS

- PREPERATION AND CLOSING

- CASHIER

- TRAINING IN MANAGEMENT

RED LOBSTER

HOSTESS

3 MTHS 1998-1999

- SEATING CUSTOMERS

- HANDING OUT MENUS

- GREETING CUSTOMERS AT FRONT ENTRANCE

- KEEPING ENTRANCE CLEAN

EDUCATION:

CLAIBORNE CHRISTIAN SCHOOL

WEST MONROE LA 1993-1995

CLOYDS BEAUTY SCHOOL

STUDIED COSMETOLOGY OF THE FOLLOWING...

HAIR, NAILS, COLORING, PEDICURES, MANICURES, PERMS, HAIR CUTTING, SHAMPOO, SETS

STYLING

VERY PROFICENT AT HAIR STYLING AND PERMS

IN CLOSING, I HAVE LEARNED MANY SKILLS, OVER THE YEARS, AND ARE READY TO EXCEED ALL

EXPECTATIONS ASKED OF ME, WITH YOUR COMPANY, IN MAKING EACH CUSTOMERS EXPERIENCE

FEEL THAT THEY ARE TREATED THE UPMOST IMPORTANCE, SO THAT, THEY CONTINUE THEIR

RELATIONSHIP WITH THE COMPANY.

THANK YOU FOR YOUR TIME,

KELLIE MATTHEWS

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