Alexandria Coalburn
Senatobia, MS *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Lead JR Processor
Total Quality Lending - Irvine, CA
November 2020 to Present
• Actively work on FHA, VA, and CONVENTIONAL loans.
• Order appraisals
• Verify employment
• Order Title and Escrow documents
Loan Officer Assistant/Processor
USA Mortgage
November 2020 to November 2020
• Actively work on FHA, VA, USDA, and CONVENTIONAL loans.
• Responsible for making sure loan checklist was satisfied. Order verification of employment, verification of rent, verification of mortgages, and payoffs. I order appraisals and tax transcripts as well. I use Microsoft word, excel, and Encompass.
• Review loan documents and checking for inaccuracies.
• Research property taxes and order title information.
• Scanning in and assigning documents
• Order DataVerify and check to make sure there are no discrepancies. Loan Officer Assistant
Guaranty Bank and Trust Company - Hernando, MS
June 2018 to August 2020
• Responsible for starting all new customer files and maintaining files for active loan transactions.
• Actively work on FHA, VA, USDA, and CONVENTIONAL loans.
• Responsible for making sure loan checklist was satisfied. Order verification of employment, verification of rent, verification of mortgages, and payoffs. I order appraisals and tax transcripts as well. I use Microsoft word, excel, and byte pro.
• Review loan documents and checking for inaccuracies.
• Using Byte Pro to take loan applications, which includes checking credit and pre- qualifications and submission to processing.
• Research property taxes, attorney fees.
• Scanning in and assigning documents
Customer Service Representative
Cooke Insurance - Hernando, MS
December 2017 to June 2018
I take customer payments and phone calls. Using the system AMS360 and our multiple insurance agencies we write with websites, I quote current and new customers to see if we can get them a better rate. Wether it be home, auto, motor home, motorcycle, or bundles. I scan in all documents and assign to correct insured in the system. Also, sending out declaration pages to Lien holders and additional interests. Loan Officer Assistant
Fairway Independent Mortgage Corporation - Hernando, MS August 2016 to December 2017
Loan Officer Assistant
Fairway Mortgage - Hernando, MS - August 2016 to 2017
• Responsible for starting all new customer files and maintaining files for active loan transactions.
• On hand for closings and responsible for making sure loan checklist was satisfied.
• Assisted loan officer with reviewing loan documents and checking for inaccuracies.
• Navigate through Encompass and take loan applications, which includes checking credit and pre- qualifications and submission to processing.
• Research property taxes, attorney fees.
• Scanning in and assigning documents.
• Worked on FHA, VA. USDA, FHA/SMART SOLUTIONS, and CONVENTIONAL loans. Education
High school or equivalent in Business Management
Northwest Community College - Senatobia, MS
June 2015 to February 2016
High school diploma
Southaven High School
August 2011 to May 2015
Skills
• Customer Service
• CSR
• Sales
• Outlook
• Data Entry
• Loan Officer Experience
• Loan Origination
Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Real Estate — Proficient
July 2020
Matching listings with specifications
Full results: Proficient
Data Entry: Attention to Detail — Proficient
July 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Highly Proficient
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.