Customer Service Nursing Assistant
Resume:
Keona Trice
*******@*****.***
COMPETENCIES
Over twenty years of exceptional customer service and patient care skills.
Self-motivated and willing to learn and take on new challenges.
Strong organization skills- able to multi-task, prioritize work to complete assignments in a fast paced environment
Able to establish and maintain effective working relationships with all levels within and outside an organization
Capable of working independently and on teams, paying attention to detail and meeting deadlines.
Ability to work with individuals from diverse cultures and background
CERTIFICATIONS / EDUCATION
Certified Pharmacy Technician Exam (CPTE) 2022
Maryland Certified Pharmacy Technician Caroline Center, Baltimore MD 2022
Mental Health First Aid, Caroline Center, Baltimore MD 2022
Medicine Technician Certification/CMT/PCT, New Destiny, Baltimore MD 2021
Certified Nursing Assistant/Geriatric Nursing Assistant, New Destiny, Baltimore MD 2020
Phlebotomy, Caring Handz, Baltimore MD 2020
Hs Diploma Mergenthaler Vo- Tech High School, Baltimore MD 2003
PROFESSIONAL EXPERIENCE
Griswold HomeCare, Baltimore, MD Oct 2021-Jan 2022
Certified Nursing Assistant
Supported and provided patients with excellent care, assisting with activities of daily living- dressing and grooming, moving in and out of beds, baths, and wheelchairs, or automobiles, ensuring their comfort and safety.
Cared for patients by changing bed linens, washing and ironing laundry, or cleaning, making their personal space pleasant
TransCore, Baltimore, MD Oct 2020 – Mar 2021
Customer Service Representative
Provided exceptional customer service: explained billing procedures to customers; includes educating customers on special pricing opportunities and company offering.
Processed payments and provided payments options and setup assistance.
Set up and activated customers to determine best methods to resolve service and billing issues.
Johns Hopkins Medicine, Baltimore, MD Feb 2015 – May 2020
Environmental Care
Assisted with prevention of the spread of infections by sanitizing surfaces, furniture and equipment.
Exceeded facility standards regularly by working with detail- oriented approach.
Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Exhibited excellent interpersonal skills with patients and guests when performing daily duties.
Forever 21, Towson, MD Oct 2012 –Jan 2015
Sales Associate II
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Baja Fresh, Baltimore, MD Feb 2010 –Oct 2012
Front House Cashier
Exhibited superior customer service: welcomed patrons warmly, opened door, engaged guest to learn how to best serve them, escorting guest to table and communicated their meal selections to wait staff
Memorized menu and offered discerning recommendations, remained steps ahead of patrons’ need and desires and accurately gauged level of interest in conversation and small talk.
Stocked and maintained massive buffet table with diligent planning and excellent menu selections.
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