Customer Service Housekeeper
Resume:
Misti Garrison
Phoenix, AZ 85008
****************@*****.***
Objective: A fast-paced energetic environment where I can utilize my guest
relations and customer service skills with a growing stable company.
Experience
Housekeeper
Casino Arizona
5/2019- still there
Cleaning restaurants, machines,floor,bathrooms & sports bar.
Housekeeper/guest services
Homewood Suites
2/2018-4/2019
Check guest in and out,night audit, clean rooms,floors & breakroom.
Guest Services / Night Auditor
LaQuinta Inn 11/2013 to 3/2014
Desert Sun Hotel 4/2002 to 7/2004
• Computed bills, collected payments, and made change for guests.
• Performed simple bookkeeping activities, such as balancing cash accounts.
• Reviewed accounts and charges with guests during the check-out process.
• Posted charges, such those for rooms, food, liquor, and telephone calls using computer ledgers.
• Transmitted and received messages via telephones.
• Contacted housekeeping and maintenance staff when guests reported problems.
• Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
• Arranged tours, taxis, and restaurants for customers.
• Made and confirmed reservations.
Customer Service / Supervisor
KMart 10/2009 to 11/2010
• Issued instructions and assigned duties to workers.
• Supervised and coordinated activities of workers engaged in customer service activities.
• Observed and evaluated workers' performance.
• Resolved complaints and answered questions of customers regarding services and procedures.
• Communicated with other departments and management to resolve problems and expedite work.
• Helped workers in resolving problems and completing work.
• Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected errors.
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