LINDA WINGO PERALTA

**** *** ****** **** ** AUGUSTINE, FL 32092

M: 904-***-****

adrasz@r.postjobfree.com

Summary: Experienced Customer Service Manager adept at problem solving, hiring, and training hardworking quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Practiced in customer relations, sales, and inventory control. Demonstrated skill in improving store operations, increasing top line sales, and reducing costs. Highlights:

• Superior communication skills and strong problem-solving skills

• Adaptability, cheerful and energetic

• MS Office and Peachtree proficient

• Flexible scheduling

• Excellent written and verbal skills

• Effective and collaborative team player

• Solid waste management

• Superior organization skills, resolution-oriented, and meticulous attention to detail

• Customer service mindset and an expert in customer service

• Staff training and development

• Filing management

• Dependable and reliable

• Multi-tasker and self-directed

• General ledger accounting aptitude

• Certified in Early Childhood Education

• Effective time management resolution techniques

• Accounts receivable and accounting operations professional

• Knowledge of income tax procedures and fiscal budgeting

• Intuit QuickBooks specialist

Professional Experience:

March 2022- Present Rosewood Academy Bartram, Florida Lead teacher Wobblers (One year old) classrooms. Write and teach curriculum. Daily care of young students. Parental interaction.

November 2021-March 2022 La Patite St Augustine, Florida Lead teacher Opening and closing duties. Parent interaction. Continuing education. November 2016- November 2021 St Johns County Board of County Commissioners St Augustine, Florida Animal Care Tech Customer service, janitorial, animal care. Assisted the vet techs with intake and surgeries. Stored inventory. Acted as supervisor when the actual supervisor was absent. Gained Florida Euthanasia Certificate. April 2016-December 2016 St Augustine Staffing St Augustine, Florida Weighmaster for St Johns Co Solid waste Weightmaster, assisted in office answering phone, customer service. December 2013 – October 2015 Arc of the St Johns St Augustine, Florida Personal Assistant I helped all clients with their daily living chores on top of cooking, cleaning, teaching, and helping to develop their intellect. This was an established intense behavior group home so we had many accounts where we had to physically restrain individuals per their state mandated behavior plans. Also helped them prepare public group outings, helped individuals budget for outings, and their shopping needs. March 2012- February 2013 PILOT FLYING J St Augustine, Florida Shift Lead Manager/Overnight Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. December 2012-March 2012 LA PETITE ACADAMY St Augustine, Florida TEACHER Promoted language developmental skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Organized field trips to local parks, fire stations and zoos. Helped prepare daily lesson plans for activities and lessons. Encouraged students to be understanding of and helpful to others. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Physically and verbally interacted with students throughout the day to keep them engaged. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics. Wrote daily and weekly lesson plans. Administered minor first aid to injured students.

October 1996- May 1999 LEATHER LOFT INC St Augustine, Florida SPECIALITY RETAIL MANAGER All aspects of this business, employees, stock, merchandising, set sales, open and close stores for area and district manager, beat all sales goals set for this store for 13 months in a row, All paper work. Fire marshal, mall meetings, staff meetings regional meetings. October 1993-October 1996 SUNGLASS HUT INTERNATIONAL St Augustine, Florida Specialty Retail Manager Ran store making it number one in the company by beating all sales records, retaining employees, merchandising, all inventory, loss prevention, sales, Government and State rules and Regulations. August 1982- September 2010 ISLAND TIRE INCORPORATED St Augustine, Florida PT EMPLOYEE TO OWNER All aspects of running a small business, sales, employees, inventory, banking, cash flow, federal taxes, state taxes, permits and licensing, loss prevention, ordering, inventory, fleet up keep, evaluations. Most importantly had excellent customer service and customer retention for over 30 years. Education

1982 ST AUGUSTINE HIGH ST AUGUSTINE, FLORIDA, USA GED: BUSINESS MY EMPHASIS WAS BUSINESS AND AUTOMATED OFFICE PROCEDURES MAINTAINED A "B" PLUS AVERAGE. ALSO SUB MAJORED IN BOOKEEPING.

1984 ST AUGUSTINE TECH CENTER ST AUGUSTINE, FLORIDA, USA WORD PROCESSING WORD PROCESSING AND AUTOMATED OFFICE.

2001 ST AUGUSTINE TECH CENTER ST AUGUSTINE, FLORIDA, USA EARLY CHILDHOOD EDUCATION RETAIND MY CERTIFICATES FOR EARLY CHILDHOOD EDUCATION AND FOR MY DIRECTOR CERDENTALS Coursework in Education Coursework in Child Nutrition Child Abuse Awareness training Coursework in Emergency Preparedness Coursework in Behavior Management Emphasis in Child Development Elementary Education coursework Continuing education in Early Childhood Education Continuing Education in Child Development

2000 KAPLIN UNIVERSITY MIAMI, FLORIDA, USA CRIMINAL JUSTICE AFTER A FEW MONTHS BEING A AT HOME MOM RUNING A SMALL BUSINESS AND SCHOOL I HAD TO DROP OUT WILL COMPLETE LATER WANTING MY BACHLERS IN FORENSIC ACCOUNTING

2016 Polk Collage Polk, Florida, USA 440 license: Florida 440 license A 440 license is issued by the state it is a Customer Servicing license for the Insurance commissioner.