Bilingual Administrative Expert

Maria-Teresa Toledo

Miami, Florida

Email: *******@*****.***

Phone: 786-***-****

SUMMARY

Licensed Real Estate Agent dedicated to giving clients professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of the real estate. Provide unparalleled customer service to build a strong referral base. Focused, self-directed, and confident individual. Have outstanding customer service skills, excellent communication, proven management, administration support, and developmental abilities. Looking for an opportunity in a dynamic organization where my skills will be fully utilized to expand my knowledge.

• Customer service Skills

• Report writing Skills

• Problem Solving

• Microsoft Office

• Interpersonal Skills

• Administrative support

• Customer relations

• Analyzing Skills

• Thinking Independently

• Time Management

• Team Player

• CMA Reports

• Self-Motivated

• Fluent in Spanish

• Management Skills

PROFESSIONAL EXPERIENCE

Real Estate Agent Notary Public, Florida Present

• Responsibilities included providing guidance and assisting sellers, buyers, landlords and tenants in marketing and purchasing/ selling properties for the right price under the best terms.

• Providing direction on market statistics, comparable property reports, and composition of property values to formulate attractive contracts.

• Performing negotiations with property owners to obtain information as to the current status of the land and gain acceptance.

• Providing advice on real property management, utilization, disposal, and related matters. Remote Customer Service Representative TNT Trades, LLC 3/2015 – Present

• Providing customer service including 24/7 email consultation, business hours online chat assistance, Q&As and customer cares through telephone and internet.

• Receiving general requests and inquiries via telephone, walk-in, e-mail, and regular mail from customers, and processing the requests and inquiries with tact and politeness.

• Providing the first call resolution, while following strict procedures that meet compliance guidelines.

• Managing customer emails/calls effectively and efficiently in a complex, fast-paced, and challenging environment.

• Answering customer questions in a professional and timely manner, building a positive relationship with the customer. General Manager Security RE CORP Miami 6/2009 – 7/2015

• Provided exclusive help to the CEO of the organization and governing body abroad. Planned and helped with everyday gatherings.

• Set authorized and advanced inner arrangements of the organization.

• Identified operational processes inefficiencies and recommended necessary improvements.

• Developed and implemented strategies to ensure the satisfaction of all the company clients.

• Maintained contact with clients and assisted in developing procedures to identify and track value-added services. EDUCATION

Bachelor of Science in Business Management May 2015 Atlantic International University – Fort Lauderdale, FL Gold Coast Schools – Real Estate License February 2019 SL 3438304

Property Manager (CMA) Certificate (ongoing)

EXPERTS

Photoshop Canva Pro Word Excel PowerPoint RPR Total Broker Matrix REFERENCE

Available upon request

Contact this candidate