Customer Service Manager
Resume:
Aug **** - Current
MELODY DAVIS
Professional Summary
Friendly and enthusiastic Manager with 8 years of specialization in Customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Skills
•Food safety certification 2012
•Customer and Personal Service
Experience
Manager
Family Dollar - Baltimore, Md
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Review reports submitted by staff members to recommend approval or to suggest changes. Train and direct workers engaged in developing and producing advertisements. Represent company at trade association meetings to promote products. Manage sales team including setting goals, providing incentives, and evaluating employee performance.
Manage staff, preparing work schedules and assigning specific duties. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.
Assist customers by providing information and resolving their complaints. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Shift Manager
McDonald's - Baltimore, MD
Train workers in food preparation, and in service, sanitation, and safety procedures. Greet and seat guests, and present menus .
Compile and balance cash receipts at the end of the day or shift. Perform various financial activities such as cash handling, deposit preparation, and payroll.
Supervise and participate in kitchen and dining area cleaning activities. 649 Smithson Street, Baltimore, MD 21217
Ph: 443-***-****
*************@*****.***
Jan 2007 - Sep 2008
Jun 2008
Resolve customer complaints regarding food service. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Present bills and accept payments.
Day care aid
Alderman Family day Care - Baltimore, Md
Teach classes or courses, or provide direct care to children. Education
High School Diploma
Baltimore Talent Development High school - Baltimore, Md Graduated with honors.
Student Scholar Athlete
90 Hours Certification : Early Childhood Ed
BCCC - Baltimore, Md
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