Intern, Human Resources, Customer Service, Microsoft Office, G Suite

Jennie Shih

551-***-**** ******.****@*******.*** linkedin.com/in/jennie-shih

Cultural Center Intern

Detail-oriented human resource management student with 8 years of experience working in Asian American community affairs and a strong interest in Diversity, Equity, and Inclusion (DEI). Possesses organizational skills as well as familiarity with content management systems and social media sites.

Key skills: Program planning / Customer Service / Interpersonal communication / Leadership and team building

EDUCATION

Rutgers, The State University of New Jersey—New Brunswick, NJ Expected Graduation: May 2023

Bachelor’s degree in Human Resources, Minor in Psychology

RELEVANT EXPERIENCE

Starbucks—Rutgers University, Piscataway, NJ

Barista August 2021 - Current

●Engage customers at the counter and build beverages to customer specifications

●Deliver exceptional customer service and resolved customer concerns in a fast-paced environment

●Restock supplies behind the bar and in customer areas

●Regularly clean and sanitize work areas

Rutgers Asian American Cultural Center (AACC)—Piscataway, NJ

Senior Intern December 2021 - May 2022

●Provided production support for events by establishing project timelines and selecting vendors

●Supported the programming, administration, and operations of the AACC

●Handled social media outreach to student organizations for collaborative cross-cultural events

●Led selection and implementation of learning experiences and team-building activities for junior interns

●Conducted interviews and candidate evaluations for the recruitment of a director and interns

Peer Mentor September 2020 - Current

●Collaborated with another mentor to help mentee acclimate to Rutgers University culture

●Facilitated mentee goal setting and formulated action plan, helped mentee academically strategize

●Introduced 2 mentees to 6 student organizations and 3 academic/professional resources

Student Associate September 2019 - May 2020

●Prepared for events and coordinated facilities for workshops and trainings

●Provided dining services and served cultural dishes to 200+ people, cleaned up the facility in a team

●Served as a representative of the AACC at interdepartmental events and programs

RELEVANT COURSEWORK

Talent Acquisition, Developing Talent, Employment Law, Career Management, Financial Decisions in Human Resource Management, Research in the Disciplines

ACHIEVEMENTS

●Dean’s List, Spring 2020 - Fall 2021

●Most Actively Participating Mentor/Mentee Group, Spring 2021

SKILLS

Technical Skills: Microsoft Office (Excel, Word, PowerPoint), Google Suite, Canva, Wordpress, social media

Languages: Bilingual in English and Mandarin. Additional skills: AHA Certified in First Aid/CPR/AED

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