Center Associate Office Assistant
Resume:
***********@*****.***
Hemet, CA *2545
LORI
SHETLEY
@
h
a
Systematic Administrative Assistant with over five years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
PROFESSIONAL SUMMARY
ITT Technical Institute
San Bernardino, California
Associate of Science:
Electronic Engineering
Moreno Valley High School
Moreno Valley, CA
GED
SKILLS
Documentation and
reporting
•
• Customer support
• Answering questions
• Telemarketing expertise
• Calm disposition
EDUCATION
Stanford Associates Services - Call Center Associate Perris, CA • 10/2019 - 01/2020
M.A.A.K Construction - Office Assistant Lead Worker Spring Valley, California • 01/1996 - 08/2000
WORK HISTORY
Handled 150+ outbound and inbound calls daily with goal of collecting owed debt.
•
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in
challenging circumstances.
•
Used scripted conversation prompts to convey current account information and obtain payments.
•
Managed multi-line telephone system and greeted
claimants during office visits.
•
Kept physical files and digitized records organized for easy updating and retrieval by authorized team
members.
•
Processed payments and documented account changes
for financial accuracy and transparency..
•
Maintained financial accuracy by collecting deposits, fees and payments..
•
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
•
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
•
Contact this candidate