Service Representative Communications Manager

FITRIYA MOHAMED

*** ******* ******, ***. ***, St. Catharines, ON, L2R 5K4

C: 416-***-**** E: ***************@*****.***

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EDUCATION

Honours Bachelor of Sport Management with Minor in Labour Studies Sep 2015-Apr 2019 Brock University, St. Catharines, ON

Master of Arts in Applied Health Sciences, Specialization in Sport Management Sep 2019- Aug 2022 Brock University, St. Catharines, ON

WORK EXPERIENCE

Teaching Assistant

Brock University, St. Catharines, ON Sep 2019- Apr 2022

• Assisted students with course materials by being the second expert in the course, led seminars, created weekly quizzes, organized students for weekly presentations, marked student work, regularly communicated with students through emails, phone-call and face-to-face meetings Intramurals Basketball Game Operator Oct 2018 – Feb 2020 Brock University, St. Catharines, ON

• Patiently worked with basketball officials and assured that the game was delivered in the most enjoyable manner the athletes and the spectators

Customer Service Representative

Winners Pen Centre, St. Catharine’s / Toronto, ON Oct 2014- Dec 2019

• Experienced areas include cashier, fitting room, jewelry, and warehouse processing

• Provided frontline services to customers ensuring all questions and inquiries were handled in a timely manner

PARKS, FORESTRY & RECREATION, CITY OF TORONTO

Camp Counsellor and Play Ground Leader June 2015-Present

• Patiently led groups of young children through enjoyable activities to ensure parents satisfaction Sports Instructor - Preschool Soccer June 2015- Present

• Coached preschoolers ages 3 to 5 the basic skills of soccer in ways that insured they were engaged and encouraged to participate at all times

Sports Instructor - Ready, Set, PLAY! June 2015-2017

• Physical Literacy Program, a program focused on developing the fundamental movement of sports

• Trained young athletes to master their fundamental movements skills by bringing out their best with the right support

Sports Instructor: Girls Sports Camp June 2015

• Coached girls ages 9 to 12 with Basketball, Soccer and Volleyball by monitoring their performance while encouraging and supporting them

Peer Researcher

Social Planning Toronto, Toronto, ON May 2016

References available upon request.

FITRIYA MOHAMED HUSSEIN 2

• As a peer researcher for “Course Selection and Streaming in Secondary Schools”, developed interview questions, organized and interviewed students and parents of children who attended secondary schools, and at the end transcribed the interviews

• Effectively recruited participants, and promoted research to communities to encourage involvement with research

Youth Program

Toronto Police Service as Youth in Policing Initiative Jan 2014

• Completed administrative duties and engaged in communities with community police officers to promote youth and Toronto Police Services in communities

• Assisted with community events such as Engage and Change- project winter survival, provided the basic necessities to homeless individuals in the GTA (Great Toronto Area) VOLUNTEER EXPERIENCE

Founder and Executive Director

Muslim Women’s Summer Basketball League (MWSBL), Toronto, ON Feb 2020 – Present

• MWSBL is a not-for-profit basketball league dedicated to uniting Muslim and allies (age 13+) through basketball.

• Responsibilities include but not limited to, designing and overseeing the overall strategy of the organization, hiring and managing the event day volunteers and the executive team, reaching out to potential sponsors and ensure yearly goals are achieved while also ensuring participants have the best experience.

Marketing and Communications Manager

Muslim Women In Sport Network, Toronto, ON Sep 2020 -Aug 2021

• Developed the marketing and communications material to promote the three-day virtual summit and ensured maximum reach of the target audience

• Created and managed social media content, engagement and promotions for the duration of the summit Program and Outreach Assistant – Sports Festival Planning Committee Hijabi Ballers,Go Green Youth Centre, Toronto, ON Apr-Jul 2019

• Assisted in creating fun, engaging games for attendees of all ages and skill levels, secured special guests including community leaders, political leaders and local businesses, and assisted Program Manager with additional duties

Games Operations June 2018

Ryerson University – Women’s Basketball, Toronto ON

• Assisted the team and the coach with scorekeeping, overall feedback of practice and plays Volunteer Coordinator

2018 Masters Indigenous Games, Toronto ON April – July 2018

• Recruited, screened and scheduled volunteers for a four-day sporting and cultural event that was mainly showcased by volunteers, assisted to ensure everything was in place pre and during the event FITRIYA MOHAMED

165 Ontario Street, Apt. 302, St. Catharines, ON, L2R 5K4 C: 416-***-**** E: ***************@*****.***

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Event Serveries & Merchandise

International Basketball Federation (FIBA) Americas Under-18 Championship, St. Catharines, ON

• Ensured that spectators had great experience while in the venue, answered questions when needed, and sold merchandise

Site Convener

Ontario Cup - Ontario Basketball Association, St. Catharines, ON Mar 2018

• As being part of the game operator crew, also supervised minor officials to assure the tournament run as smooth as possible, and prepared and presented medal presentation at end of tournament Basketball Game Operator

Niagara Juel Prep Basketball League, St. Catharines, ON Feb 2016-2018

• Part of game operator crew, responsibilities included shot clock operator, scorekeeper and score sheet person. Trained in all aspects of basketball operator Sports Specialist for Basketball

Toronto 2017 North American Indigenous Games (NAIG), HoopDome, Toronto, ON July 2017

• Assisted with the game operating crew, and ensured the tournament was running smoothly Fan Experience

Men’s U23 World Wheelchair Basketball Championship, Toronto, ON June 2017

• Prepared a variety of spectator based events that ensured high satisfaction before, during and after the tournament

AWARDS

Brock University, St. Catharines, ON

• Women’s Intramural Championship – Basketball 2016 & 2017

• Brock Entrance Scholars Award 2015

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