Support Representative Reservation Agent
Resume:
Patricia J. Van Horne
**************@*****.***
OBJECTIVE
To utilize my knowledge and skills to obtain a long-term career ACADEMIC PROFILE
University of Nebraska, Lincoln; 9 Bachelor of Arts in Political Science, 1996 Minors: History, English, International Affairs and Sociology PROFESSIONAL EXPERIENCE
Natural Beauty Growers LLC, Omaha, Nebraska; Lead Merchandiser, February 2020 -Present
Plant/flower lead for the Home Depot at 144th and Maple
Ensure all plants are received, arranged to optimize sales, maintained, and priced
Provides Natural Beauty Growers management with electronic product updates an1d pictures
Works with Home Depot management to ensure any issues are resolved Express Employment, Omaha, Nebraska; Temporary Assignments, November 2013 – Present
One month at Highland Dairy invoicing for delivery drivers overnight
Holiday temporary work for Wasi such as Valentine’s Day inbound call campaign
Recently completed a warehouse position for the Omaha World Herald loading machines with adds for the Wednesday and Sunday paper distribution
Complete Call Solutions, Omaha, Nebraska; Major Account Representative, March 2016 – January 2019
Selected to handle top clients on highest profile accounts; serves as company’s product expert for travel accounts
Facilitated information between customer service, operations, clients and consumers
Consistently top producer on sales accounts for travel upselling
Built customer loyalty through relationship building with long term customers on key accounts
Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Played key role in onboarding of organization’s largest client including training and launch Doubletree Hotel, Omaha, Nebraska; Hostess, February 2012 – June 2012
Opened daily at 6:00am
Seated customers while managing the restaurant floor Marriot Reservation Center, Omaha, Nebraska; Worldwide Reservation Agent, March 2008 – August 2010
Facilitated inbound hotel reservations worldwide
Worked in a busy call center environment
Scooter’s Coffee, Omaha, Nebraska; Manager, July 2007 – December 2008
Opened the store at 5:30am Monday thru Friday
Handled daily bookkeeping and all orders
Handled employee schedules
Jericho’s Restaurant, Omaha, Nebraska; Server, May 2006 – September 2007
Served both lunch and dinner patrons in a fine dining environment 1
Control over my bank and cashiering
Provided excellent customer service at all times Ameritrade Inc, Omaha, Nebraska; Customer Service/Technical Support Representative, January 2004 – September 2005 (Temporary Position)
Provided customer support regarding the status of accounts, to include cash and margin balances, and Positions
Knowledge of the internet, intranet, touch-tone system, written policies and procedures First State Bank, Omaha, Nebraska; Special Projects Coordinator, November 2001 – January 2002
(Temporary Position)
Assisted in development of new bank products and promotions
Provided assistance in daily bank functions
Assisted with gathering content in monthly newsletter information Ameritrade Inc, Omaha, Nebraska; Margin Analyst, May 2000 – April 2001
Managed margin customer accounts according to house and federal requirements
Informed customers of Regulation T, equity and maintenance calls
Analyzed risk factors and house exposure
Ameritrade Inc, Omaha, Nebraska; Trading Representative, October 1999 – May 2000
Placed phone trades for customers through the call center
Trained in several areas of trading, including equity, options and mutual funds
Contacted customers regarding secondary IPO offerings Ameritrade Inc, Omaha, Nebraska; Customer Service/Technical Support Representative, November 1998
– October 1999
Provided customer support regarding the status of accounts, to include cash and margin balances, and positions
Knowledge of the internet, intranet, touch-tone system, written policies and procedures
Obtained my NASD Series 7 and 63 licenses
Peace Corps, United States of America; February 1997 – May, 1998
Served as a Youth Development Volunteer in the Kingdom of Tonga
Trained in writing grant proposals
Coordinated fund-raisers with the village youth group State Capitol, Lincoln, Nebraska; Intern - Governor’s Policy Research Office, January 1995 – August, 1995
Assisted State Education Advisor to the Governor
Conducted research of legislative bills affecting education
Developed responses to constituent mail
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