Patricia J. Van Horne

402-***-****

adraga@r.postjobfree.com

OBJECTIVE

To utilize my knowledge and skills to obtain a long-term career ACADEMIC PROFILE

University of Nebraska, Lincoln; 9 Bachelor of Arts in Political Science, 1996 Minors: History, English, International Affairs and Sociology PROFESSIONAL EXPERIENCE

Natural Beauty Growers LLC, Omaha, Nebraska; Lead Merchandiser, February 2020 -Present

Plant/flower lead for the Home Depot at 144th and Maple

Ensure all plants are received, arranged to optimize sales, maintained, and priced

Provides Natural Beauty Growers management with electronic product updates an1d pictures

Works with Home Depot management to ensure any issues are resolved Express Employment, Omaha, Nebraska; Temporary Assignments, November 2013 – Present

One month at Highland Dairy invoicing for delivery drivers overnight

Holiday temporary work for Wasi such as Valentine’s Day inbound call campaign

Recently completed a warehouse position for the Omaha World Herald loading machines with adds for the Wednesday and Sunday paper distribution

Complete Call Solutions, Omaha, Nebraska; Major Account Representative, March 2016 – January 2019

Selected to handle top clients on highest profile accounts; serves as company’s product expert for travel accounts

Facilitated information between customer service, operations, clients and consumers

Consistently top producer on sales accounts for travel upselling

Built customer loyalty through relationship building with long term customers on key accounts

Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

Played key role in onboarding of organization’s largest client including training and launch Doubletree Hotel, Omaha, Nebraska; Hostess, February 2012 – June 2012

Opened daily at 6:00am

Seated customers while managing the restaurant floor Marriot Reservation Center, Omaha, Nebraska; Worldwide Reservation Agent, March 2008 – August 2010

Facilitated inbound hotel reservations worldwide

Worked in a busy call center environment

Scooter’s Coffee, Omaha, Nebraska; Manager, July 2007 – December 2008

Opened the store at 5:30am Monday thru Friday

Handled daily bookkeeping and all orders

Handled employee schedules

Jericho’s Restaurant, Omaha, Nebraska; Server, May 2006 – September 2007

Served both lunch and dinner patrons in a fine dining environment 1

Control over my bank and cashiering

Provided excellent customer service at all times Ameritrade Inc, Omaha, Nebraska; Customer Service/Technical Support Representative, January 2004 – September 2005 (Temporary Position)

Provided customer support regarding the status of accounts, to include cash and margin balances, and Positions

Knowledge of the internet, intranet, touch-tone system, written policies and procedures First State Bank, Omaha, Nebraska; Special Projects Coordinator, November 2001 – January 2002

(Temporary Position)

Assisted in development of new bank products and promotions

Provided assistance in daily bank functions

Assisted with gathering content in monthly newsletter information Ameritrade Inc, Omaha, Nebraska; Margin Analyst, May 2000 – April 2001

Managed margin customer accounts according to house and federal requirements

Informed customers of Regulation T, equity and maintenance calls

Analyzed risk factors and house exposure

Ameritrade Inc, Omaha, Nebraska; Trading Representative, October 1999 – May 2000

Placed phone trades for customers through the call center

Trained in several areas of trading, including equity, options and mutual funds

Contacted customers regarding secondary IPO offerings Ameritrade Inc, Omaha, Nebraska; Customer Service/Technical Support Representative, November 1998

– October 1999

Provided customer support regarding the status of accounts, to include cash and margin balances, and positions

Knowledge of the internet, intranet, touch-tone system, written policies and procedures

Obtained my NASD Series 7 and 63 licenses

Peace Corps, United States of America; February 1997 – May, 1998

Served as a Youth Development Volunteer in the Kingdom of Tonga

Trained in writing grant proposals

Coordinated fund-raisers with the village youth group State Capitol, Lincoln, Nebraska; Intern - Governor’s Policy Research Office, January 1995 – August, 1995

Assisted State Education Advisor to the Governor

Conducted research of legislative bills affecting education

Developed responses to constituent mail

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