Interpreter / bilingual spanish / manager / sales / call center

AIDYL MARTIN

***************@*****.*** C: 386-***-**** Deland, FL 32724

Summary

Results-oriented professional, adept at managing competing priorities to accomplish challenging goals. Focused on consistently achieving company objectives to secure client satisfaction and loyalty.

Competent in handling high volumes of work in fast-paced environments with demanding productivity. Capable of working alone or with team members.

Skills

Verifying information

Complying with legal statutes

Strong work ethic

Detail-oriented

Organized

Exceptional customer service

Resourcefulness

Issue and conflict resolution

Resolution-oriented

High-energy attitude

Fluent in English and Spanish

Excellent multi-tasker

Time management

Superior organization skills

Experience

MSDWT-Washington Township Schools Fishers, IN

Spanish Interpreter

10/2014 - Current

Interpreted conference calls and other workplace communications in real-time.

Upheld the original emotion, tone, context and content of original messages.

Provided appropriate contextual information to increase clients understanding of translations.

Reviewed and analyzed briefing materials before starting translations.

Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.

Sat in on meetings to provide members with oral translations of conversations and information.

Also served as a Hispanic Family Liaison for our Hispanic families, to ensure our students and their families had access to community resources.

Indiana Dream Landscapes Fishers, Indiana

Business Owner/Operator

01/2011 - Current

Drove efforts to gain working capital and angel funding to start and grow business.

Hired skilled and talented employees.

Collected, tracked and evaluated current business and market trend data.

Developed and implemented successful marketing strategies.

Designed beautiful outdoor spaces for our clients and sold 95% of all presented projects.

Analyzed clients needs to ensure client/customer satisfaction, which was out number one goal.

Streamlined processes to ensure timely construction and maximize profits, trough maximum organization and prioritization.

Established quality control processes that yielded long-lasting quality work to ensure satisfied customers and referral business.

Salie Mae - GRC Fishers, IN

Senior Collections Manager

05/2005 - 05/2013

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Led employee performance reviews and discussed improvement strategies with each team member.

Communicated and coordinated with multiple departments to achieve top results.

Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.

Maintained open and professional team relationships to quickly identify and resolve issues.

Valencio Mortgage Winter Springs, FL

Mortgage Loan Processor

08/2001 - 12/2004

Evaluated financial statements and contacted institutions and customers to clarify details.

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Created and completed loan submission packages.

Managed any conditions sent from underwriting departments.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Checked approvals against established bank and government lending standards.

Maintained complete confidentiality of all submitted information according to release guidelines.

Filed completed packages quickly and efficiently.

Examined and verified information in loan application and closing documents.

Education and Training

Indiana Wesleyan University Indianapolis, IN

Associates of Applied Science in Business Management

05/2008

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