Customer Service Representative

DEBRA S. QUACKENBUSH

*** **** ******, ***. *** • Honeoye Falls, NY 14472 • 585-***-**** - mobile • *********@*****.*** BUSINESS PROFESSIONAL/CUSTOMER SERVICE REPRESENTATIVE Conscientious, dynamic, high-performing and self-directed professional leveraging a broad range of experience in providing exceptional customer service in a Fortune 100 Company corporate setting. Demonstrating accomplishment in:

● Strong organizational and prioritization skills.

● Excellent interpersonal relationship skills with customers and business colleagues.

● Initiating and nurturing client relationships, identifying needs, and providing timely resolutions for delivery of quality customer service.

● Commanding working knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, and Outlook).

PROFESSIONAL EXPERIENCE

TRANSCAT, INC. – Rochester, NY

Quote Specialist

September 2017 – October 2020

● Provided customer quotations for New Product & Calibration business units.

● Supported online/website orders and also backed up the Inbound Sales Team and associated orders. Corporate Support Specialist

October 2020 – present

● Addressing customer issues and concerns over the telephone and via email correspondence.

● Provided customer quotations and order entry.

● Closely worked with various corporate teams to resolve customer issues, presales and post sales. VERIZON WIRELESS – Rochester, NY

Customer Service Representative

May 2004 – January 2017

● Provided customer service to clients throughout the United States.

● Work with clients to achieve optimal customer satisfaction with regard to calling plans and equipment.

● Constantly required to keep abreast of the ever changing product and plan offerings available and helping clients choose the most appropriate plans for their needs. AT&T – Denver, CO

Provisioning Task Queue Specialist

May 2000 – February 2003

● Managed and provisioned task queues throughout the telephony order to install.

● Handled third party verifications (TPV), Quality Control, Local Number Portability and Directory Listing.

Walt Disney World – Orlando, FL

Guest Services

September 1989 – May 1994

● Dinner reservations, park ticket sales, general customer service for park visitors. EDUCATION & PERSONAL

National College - Rapid City, SD

AS – Travel & Airlines

September 1987 – May 1989

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