Billing Projects Coordinator

Jennifer Smith

Roseville, California ***** 916-***-**** *****.********@****.***

Qualifications

Excellent communication skills, both written and verbal.

Strong critical thinking and problem-solving abilities.

Proficient in Microsoft Office programs, including Word, Excel, and OneNote.

Strong understanding of federal and state health regulations, as well as medical billing, ICD-9, ICD-10, HCPCS, and CPT codes.

Experience

SPECIALIST, PROGRAM SUPPORT OPERATIONS (FORMERLY CSR/SDC) PRO UMLIMITED ON BEHALF OF NIKE 12/2021-CURRENT

Consistently maintain a white-glove level of customer service to the onsite CS team, managers, and CWs.

Support multiple service lines, including payroll/staffing onboarding, ends/extensions, and reporting.

Complete weekly deliverables and adhere to strict SLAs, as outlined in the client SOP.

Ensure all required fields are updated in WAND to maintain compliance.

Complete timely Client System Updates, including transfers, data change, end date, and WAND updates.

Assist with high-level ad hoc projects.

PATIENT SERVICES COORDINATOR SUTTER HEALTH 2/2017-11/2021

Thrived in a fast-paced environment; managed a high volume of calls and in-person inquiries.

Developed many successful shortcuts in EPIC within strict deadlines and budgets.

Maintained positive relationships with staff, creating a productive team in a deadline-driven environment.

Built out mentor duties to better prepare for supervisor responsibilities under management.

PATIENT SERVICES REPRESENTITIVE SUTTER HEALTH, CARDIOLOGY, ONCOLOGY 12/2013-2/2017

Maintained daily contact to communicate goals, measure progress, and maximize performance.

Checked insurance eligibility for patients for necessary medical procedures.

Answered high call volume, scheduling, along with proper routing to care for patients.

Maintained electronic medical record keeping.

Ran daily huddles with coworkers to discuss and report any company updates and guideline changes.

BILLING PROJECTS COORDINATOR GOLDEN STATE MEDICAL, INC 1/2012-10/2013

Processed new referrals for Medicare and Medi-Cal department intake.

ICD-9/CPT claim form auditing and mailing out to insurance companies, with an eye for detail.

Ran insurance eligibility for patients with great accuracy and speed.

Worked with CEO on bill runs weekly and took monthly meeting minutes to ensure all staff had updates.

Education

BACHELOR OF SCIENCE JUNE 2018 UNIVERSITY OF PHOENIX, SACRAMENTO, CA

Major: Health Administration

Minor: Health Management

ASSOCIATE OF APPLIED SCIENCE JANUARY 2012 HEALD COLLEGE, ROSEVILLE, CA

Major: Medical Insurance

Minor: Billing and Coding

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