Virtual Assistant and Customer Success

OLATUNBOSUN GIDIGBI

Jersey City, NJ ***** +1-318-***-**** *********@*****.***

EDUCATION

LOUISIANA STATE UNIVERSITY, SHREVEPORT MSc. CURRENT - CLASS OF 2023

Cybersecurity and Networking

UNIVERSITY OF IBADAN, NIGERIA MSc. 2016 – 2018

Information and Resources Management

UNIVERSITY OF ILORIN, NIGERIA BSc 2009 – 2013

Computer Science

EXPERIENCE

Graduate Assistant LSUS SHREVEPORT NURSING DEPARTMENT 03/2022 – CURRENT

• Research on automated usability evaluation schemes using guidelines to improve the usability of websites and web applications

• Prepare, administer and proctor assignments/tests, grade, and evaluate them.

Senior Systems Engineer FENOLAD VENTURES LIMITED 08/2020 – 12/2021

• Maintained awareness of current and emerging tools, techniques, and products related to Microsoft Technologies with a deep understanding of how they best integrate into an overall technical architecture.

• Monitored and tested application performance for potential bottlenecks, identify possible solutions and worked with developers to implement those fixes.

• Conducted high-level root-cause analysis for the service interruption and establish preventive measures.

• Ensured compliance with security standards and recommended security implementations. Maintained and assisted with security, backup, and redundancy strategies, DR & BCP

• Enforced SIEM rules are strictly adhered to and checked all connectors/logs sources to ensure they receive appropriate logs.

Technical Support Engineer Tier 2 TEK-EXPERTS 07/2019 – 07/2020

• Remotely supported Microsoft Office 365 Enterprise Customers across North America, Europe, Asia, and the Middle East

• Gained hands-on experience troubleshooting MO 365 suite including Online-Exchange, OneDrive for Business, Outlook, Teams, and SharePoint

• Managed and configured additional domains, User Identity, and Roles.

• Performed Root Cause Analysis (RCA) on complex escalations and made appropriate recommendations to team members on resolutions

Data Center Engineer NETCOM AFRICA LIMITED 05/2018 – 07/2019

• Designed server infrastructure development, quality assurance, staging, and production systems.

• Monitored and maintained operation of all network traffic and escalate any abnormality to the Core engineering team

• Liaised with software and networking engineering teams to enforce cyber security controls and company general network policies strictly adhered to.

• Responsible for day-to-day performance and capacity management of servers including power availability and machine temperature at the Data Centre using the Emerson Graphics user interface

• Performed weekly backup on all Cisco and Mikrotik devices. Identified and resolved technical problems in computer networks which includes LAN and WAN.

Systems Analyst IBADAN BUSINESS SCHOOL 01/2014 – 06/2016

• ICT Policy and Strategic Planning

• Technical Infrastructure & Systems

• Project & Operation Management

CERTIFICATIONS AND ACCOMPLISHMENT

• November 2010 – July 2013 AIESEC International (Ilorin Committee) – Team Leader

• 2021 Remote Work and Virtual Collaboration Professional Certificate (CertiProf), 2021 ISO/IEC 27001 Information Security Associate (SkillFront), 2020 Network Security Expert (Fortinet), 2020 CyberArk Certified Trustee (CyberArk), 2020 Certified Network Security Specialist (ICSI), 2014 Oracle Database Training 12C Certification.

SKILLS

• Technical Support: Microsoft Office 365, Gsuite, Azure, AWS, Application support, Networking, Virtual Assistant, Operating System.

• Scripting Language: Linux, MySQL, and Python (Basic)

• Platforms: macOS, Windows, Linux, AWS

• Infrastructure as Code: Terraform, TensorFlow

• Containerization: Docker, Kubernetes (k8)

• Tools: Kali Linux, Wireshark, Virtual Box,

• Concepts: Virtualization, Threat Hunting & Intelligence, Cyber Kill Chain

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