Customer Service Representative

Laura Upchurch

**** **** **. *****, ** *****

Phone 224-***-****

********@*****.***

OBJECTIVE: CUSTOMER SERVICE/MEDICAL BILLING/DATA ENTRY SUMMARY OF QUALIFICATIONS:

** ***** ** ******** ******* Experience

Experienced within a Work from Home setting

Computer literate– Can navigate through multiple windows Can type 35WPM

WORK HISTORY:

Conduent 2019-Present

Customer Services

Answer inbound calls: Assist Customers with Billing questions/issues/refunds, Cancel Subscriptions, Help reset Passwords on their accounts answer Account questions. Help Customers Create New Accounts

Aspira 2018

Sales Supervisor Work from Home

Answered inbound calls; answered all general reservation questions or concerns Assisted clients with making camping reservations

Created new profiles; updated CX profile as needed Processed payments for all camping reservations

Sykes 2014-2017

Customer Service Representative Work from Home

Answered inbound calls; assisted with account/password resets Provided technical support on malfunction equipment/software Assisted with new device internet connections

Processed payment for billing; answered all billing inquiries R&R Auto Transportation 2000-2004

Operations Manager Zion, IL

Made outbound calls to brokers- placed bids on automobiles Spoke with customers confirming pick up date and time for auto deliveries Scheduled driver’s automobile deliveries correcting any conflicts EDUCATION:

Zion Beton Township High School

Diploma

Penn Foster

Certifications in Small Business Management, Medical Coding and AAPC Certified Transportation Broker

Contact this candidate