Customer Service Representative

Graciela Zuniga

***** ****** *******, *** ******, TX, 78586, US * (956) 352

**** + *************@*****.***

PROFESSIONAL SUMMARY

Objective

king a permanent, full time position with a stable company where I can apply my skills and experience and become an asset to my

employer. Willing to learn new and required job skills.

Ability Summary

Experience in performing light cleaning duties to maintain private hou

olds and commercial establishments in a clean and ordering man

including making bed:

washing linens, cleaning rooms, and vacuuming.

EDUCATION

High School - 1997

San Benito High School - San Benito, TX

* None Selected

WORK HISTORY

Customer Service Representative - May, 2021 to November, 2021

Advance Call Center Technologies - Harlingen, TX

* Keep records of customers interactions and transportations, recording details of inquires, complaints, and comments, as well as actions taken.~

* Check to ensure that appreciate changes were made to resolve customers problems.

* Determine charges for services requested, collect deposits or payments, or arrange for billing.

* Answered customer calls promptly to avoid long wait times on hold

* Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals.

Customer Service - March, 2016 to February, 2021

Walmart Supercenter - Harlingen, TX

* Receive payment by cash, check, credit cards, vouchers, or automatic debits

* Answer customers questions, and provide information on procedures or policies

* Help customers find the location of products

* Issue receipts, refunds, credits, or change due to customers.

* Greet customers entering establishments.

Help customers with their general problem

Deal with customer complaints about products or issues with supermarket items

Provider - June, 2014 to August, 2015

All

exas Health Care, Inc. - Harlingen, TX

* Care for elderly person in patients home

* Change bed linens, wash and iron patients laundry, and clean patients quarters

* Prepare light meals/snacks and serve to client

* Assist patient into and out of bed, patient to dress, bathe, groom self and assist patient outside

Customer Service Representative - January, 2011 to October, 2013

Advance Call Center Technologies - Harlingen, TX

* Confer with customers by telephone or in person to provide information about products and servic

take

or enter orders, cancel accounts, 0

obtain details of compliants.- Keep records of customers interactions and transportations, recording details of inquires, complaints, and comments,

as well as actions taken,- Check to ensure that appreciate changes were made to resolve customers problemi

- Determine charges for services

requested, collect deposits or payments, or arrange for billing.- Refer unresolved customer grievance to designated departments for further

investigation,- Review insurance policy terms to determine whether a particular loss is covered by insurance.- Contact customers to respond to

inquiries or to notify them of claim investigation results and any planned adjustments.- Resolve customers service or billing complaints by

performing activities such as exchange merchandise, refunding money and adjusting bills.-Compare dispute merchandise with original

requisitions and information from invoices, and prepare invoices for retired g

Obtain and examine all relevant information to assess validity

of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Home Provider - February, 2012 to May, 2012

Legacy Home Health Agency Inc - San Benito, TX

* Care for elderly persons home

© Change bed linens, wash and iron patients laundry, and clean patients quarters

* Prepare light meals/snacks and serve to client.

© Assist patient into and out of bed, patient to dress, bathe, groom self and assist patient outside home

Cashier - April, 2008 to July, 2010

McDonald's Corporation - San Benito, TX

Taking customers orders, payments.

* Prepare salads and buffets.

Restock merchandise and general housekeeping

Keep checkout areas clean and ord well as perform other cleanin

asks such as mopping floors and emptying trash cans.

omoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance

Cashier - February, 2005 to February, 2008

El Globo Supermarket #2 - San Benito, TX

* Operate the cash register, scan products, check price

* Collect payments give change.

* Provide customer service and greet customers suggest products answer questions.

* Providing c

omer loans, answer customer inquierments reguarding loan and product offer

* Assist in a daily upkeep, of the store premises and opening and closing

Contact this candidate