Customer Service Security Officer

TOM FITZGERALD

******@*****.*** 314-***-**** St Louis, MO 63139

Summary

Driven to make a difference with both customers and team members. Organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success through training, monitoring, and morale-building techniques. Proven track record in customer service, public safety, and attention to detail.

Skills

Issue and conflict resolution

Flexibility

Organization

Work ethics

Class B CDL License

Active listening

Reliable and trustworthy

Multitasking

Working collaboratively

Experience

Enterprise Center St. Louis, MO

Licensed Security Officer

07/2007 – Current

Rottler Pest Solutions St. Louis, MO

Pest Control Technician

04/2010 – 01/2014

Bedbug/Utility Manager

01/2014 - Current

Provide a secure environment for patrons attending events, with excellent customer service.

Monthly service to over 200 residential and commercial accounts while providing excellent customer service.

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Planned and optimized work processes to improve quality and efficiency.

Cross-trained in every role to maximize operational knowledge.

Developed team members to promote family-based and performance-oriented culture.

Coordinated work of 18 employees by offering clear direction and motivational leadership.

Coordinated work schedules and distributed tasks to 18 employees in Bedbug/Utility department.

Identified business issues, creating customized solutions for individual problems.

Reviewed employee performance and delivered constructive feedback to improve performance.

Led staff meetings for team of 18 to communicate company directives.

Education and Training

North County Tech HS St. Louis

High School Diploma

05/1980

St. Louis Community College St. Louis

Some College (No Degree)

Activities and Honors

Awarded Technician of the Year-2011

Certified Pest Applicator, State of Missouri

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