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Customer Service Arabic

Location:
Giza, Egypt
Posted:
June 06, 2022

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Resume:

Mohamed Ahmed

Wageih

CONTACT

ABOUT ME

A results driven, top-

performing engineering

graduate with 17+ years of

experience in diverse functions

and managerial roles. During

my career I have joined

multinational & national heavy

industry reputable

corporations of Technology,

Glass making & Steel making

and I have found out that my

strengths are about my positive

attitude towards the challenges

that uses excellent analytical &

interpersonal competencies to

overcome the barriers of cross-

cultural communications and

making achievements in

diverse elds from Business

Development to Process

Engineering, Productivity,

Quality Improvements,

Products developments, Cost

Reduction & Projects

Management.

EXPERIENCES

Chief Operations O cer

KeePath Germany - Since August 2019

KeePath is a German Industry 4.0 company with headquarter located in Berlin, Germany and regional o ces in Dubai, Cairo, Alberta, Stockholm and Abu Dhabi. It delivers a variety of Enterprise Industry 4.0 Technology Solutions.

1-Collaborating with the CEO in setting and driving organizational vision, operational strategy, and hiring needs.

2-Translating strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operations planning.

3-Overseeing company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met 4-Ensuring e ective recruiting, onboarding, professional development, performance management, and retention.

5-Adhering to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary.

6-Analyzing internal operations and identify areas of process enhancement 7-Developing actionable business strategies and plans that ensure alignment with short- term and long-term objectives developed in tandem with the CEO 8-Directly overseeing operations, HR, and accounting, and partner with the CEO on sales management to budget for su cient investment capital to achieve growth targets over the near term.

9-Aggressively managing capital investment and expenses to ensure the company achieves investor targets relative to growth and pro tability. 10-Monitoring performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting. 11-Maintaining and building trusted relationships with key customers, clients, partners, and stakeholders.

Production Cold End Manager

Saint-Gobain Glass Egypt - July 2013 to 2019

Saint-Gobain is a French multinational corporation, founded in 1665 in Paris and headquartered on the outskirts of Paris, at La Défense and in Courbevoie. Originally a mirror manufacturer, it now also produces a variety of construction and high-performance materials. Saint-Gobain Glass Egypt is a subsidiary of Saint Gobain that manufactures and markets various types of oat glasses in the middle east, Europe & Africa. Saint-Gobain Glass Egypt has its manufacturing plant at AlEin AlSukhna, 150 kilometres away from Cairo. 1-Managing the operations of the Cold End area that includes managing the Float line, annealing Lehr and Cutting line processes along with overseeing the shifts teams to ensure meeting the manufacturing objectives, the performance standards and the company policies.

2-Leading the activities in the C.E area that ensuring the planned KPI’s of e ciency and performance are met/exceeded.

3-Ensuring the implementation and evolution of safety procedures and that health and safety guidelines are being followed.

4-Monitoring the product standards and ensure implementing the de ned quality-control programs.

5-Adjusting the productions schedules as necessary. 6-Implementing and driving continuous improvement activities through implementation of change management processes and best practices.

7-Overseeing the maintenance department activities in the Cold End area. 8-Ensuring that orders were covered and delivered in communication with production planning, sales and dispatch and re-adjusting the activities in the area accordingly. 9- Coaching and tracking competencies of the subordinates, teams’ responsibles and developing/implementing the skills development program for technicians to meet the business` objectives.

10- Managing the activities of implementing the standard operating procedure for all Cold End area production processes.

11- Ensuring the complete compliance to prescribed IMS and 5S processes. 12- Supporting/enhancing the World Class Manufacturing (WCM) lean-six sigma approach/projects in di erent areas as a member in the WCM steering committee. 40 years old - Driving License

adra2n@r.postjobfree.com

+2-010********

The 5th Settlement, New Cairo,

Egypt

Resume created on DoYouBuzz

Resume created on 1 / 4

Production Line Shifts Manager

Saint-Gobain Glass Egypt - January 2012 to October 2013 1-Managing the day-to-day operation of oat glass production line and overseeing the shifts team to ensure meeting the manufacturing objectives, the performance standards and the company policies.

2-Ensuring the implementation and evolution of safety procedures and ensuring that health and safety guidelines are being followed.

3-Monitoring the production processes and adjusting schedules as necessary. 4-Leading the activities of the shifts teams that ensuring the planned KPI’s of e ciency and performance are met/exceeded.

5-Monitoring the product standards and ensure implementing the de ned QC programs. 6-Implementing and driving continuous improvement activities through implementation of change management processes and best practices.

7-Interacting among di erent functions i.e shifts maintenance, planning and administration to ful ll the shifts targets.

8-Ensuring that orders were covered and delivered in communication with production planning, sales and dispatch and to re-adjust the shifts activities accordingly. 9-Coaching and development of subordinates, teams’ responsibles and technicians and implementing the skills development program to meet the business` objectives. 10-New recruits selection and tracking competencies of subordinates. 11- Coordinating and implementing standard operating procedure for all production operations.

12- Ensuring the complete compliance to prescribed IMS and 5S processes. 13- Supporting/enhancing the World Class Manufacturing (WCM) lean-six sigma approach/projects in di erent areas as a member in the WCM steering committee. Quality Control & Clients Claims Handling Supervisor Saint-Gobain Glass Egypt - March 2009 to December 2011 After the start-up

1-Developing the QC system for at glass products in order to ensure and enhance the customers’ satisfaction throughout meeting their requirements and/or meeting the relevant quality standards.

2-Managing QC team activities to enhance QC system development that enabled SGGE to get the CE mark certi cation four months after the start-up and enabled getting the ISO9001certi cate one year after, as per target time frame. 3-Reviewing the production reports of oat line to ensure/enhance the compliance to the QC system and report/de ne the non-conformities, the relevant actions and remedy. 4-Dispositioning of the non-conforming products as per the di erent customers needs and/or products applications in order to maintain and develop the customer’s satisfaction/delightment.

5-Administrating and developing the Cognex SmartView system-Camera based automatic inspection system- following installation and con guration then inspection and classifying parameters, inspection control, reporting, control advisor and system maintenance. 6-Supporting/enhancing the World Class Manufacturing (WCM) lean-six sigma projects as a member in WCM committee.

7-Handling customers claims global work ow and supporting the customer service team and the relevant parties to properly analyze and handle customers’ claims. 8-Checking and surveying customer’s satisfaction with the products/service performance and paying customer's sites visits arrangement along with the Customer Service and sales teams.

Before/during the plant start-up

1-New recruits selection after nishing my technical overseas glass making training in counterpart plants.

2-Leading and managing technical training activities of recruits/team operators to build- up/develop their technical skills to the required level. 3-Managing and following-up the activities required for laboratory, o -line and on-line QC equipments and system readiness before the start-up. Resume created on 2 / 4

Quality Control & Products Development Engineer

Ezz Steel - March 2005 to March 2009

Quality Control Engineer

Galva Metal - July 2004 to March 2005

SKILLS

Top skills

EDUCATION

Bachelor of Metallurgical Engineering

CAIRO UNIVERSITY

1997 to 2002

Field of Study: Metallurgical Engineering, Petrolium & Mining Management and Leadership

SAINT-GOBAIN LEARNING & DEVELOPMENT CENTER, FRANCE

"Ezzsteel" formerly: AL EZZ Steel Rebars Co. (Arabic:,( العز لصناعة حدید التسلیحdoing business as Ezz Steel (also spelled ezzsteel, Arabic:,( حدید عزis the largest steel company in Egypt and the Middle East and North Africa Region. Ezzsteel holds a 55% stake Al-Ezz Dekheila Steel Co. (EZDK, Arabic: ( العز الدخیلة للصلب - الاسكندریةin Alexandria, a 64% direct and indirect stake in Al-Ezz Flat Steel Company (EFS) in Suez and a 99% of Al-Ezz Rolling Mills Company (ERM) in 10th of Ramadan City.

1-Continuous development of QC system for hot rolling and skin passing processes in order to ensure/enhance the customer satisfaction/ delightment, meeting their requirements and/or meeting the relevant quality standards. 2-Reviewing production reports of hot rolling and skin passing lines to ensure/enhance on daily basis the compliance to the quality control system and report/de ne the non- conformity issues and the relevant actions and remedy. 3-Dispositioning of the non conforming products as per the di erent customers needs and/or products applications in order to maintain and develop the customer’s delightment.

4-Checking and surveying customer’s satisfaction with the products performance through continuous contact and paying customer's sites visits. 5-Handling customers inquires/claims and supporting the sales team from the technical standpoint in topics related to commercial matters. 6- Participating in major projects of developing the added value steel grades and continuously analyze/evaluate the di erent modi ed and newly developed steel grades performance.

7- Team member & Author of an internationally published paper for newly developed steel grades in Ezzsteel compact strip plant that was published in the international materials science forum and a best presented paper winner in Arabs iron & steel making conference 2008.

THERMEC 2009: Modeling of C-Mn Chromium Containing Steel to Produce DP600 through Thin Slab Direct Rolling http://www.scienti c.net/MSF.638-***-**** World Class Manufacturing

Six Sigma

Management

Statistics

TQM

Glass Making

Industry 4.0 Technologies

Implementation

Lean Manufacturing

Continuous Improvement

Leadership

Root Cause Analysis

JMP

Steel Making

Resume created on 3 / 4

DMAIC process and Lean-Six sigma methodology in World Class Manufacturing (WCM)

SAINT-GOBAIN, CENTRAL WCM MASTER BLACK BELTS SCHOOL WITH SAS, PARIS, FRANCE

World Class Manufacturing

SOLVING EFESO

Industrial E ciency & Reliability pillars Green Belt certi ed and a team member in QPC pillar.

Float Glass Making Techniques

SAINT-GOBAIN INDIA, ROMANIA, UK & SPAIN

Total Quality Management (TQM)

KAIZEN EGYPT, CAIRO, EGYPT

Advanced statistical analysis

THE ARAB ACADEMY FOR SCIENCE & TECHNOLOGY, ALEX, EGYPT JMP software Statistical analysis tools package

SAS INC. FRANCE, PARIS, FRANCE

Certi ed internal auditor for Quality Management system ISO 9001&14001, 2015 requirements

SGS, EGYPT

Certi ed internal auditor for Quality Management system ISO 9001, 2008 requirements

SCHOOL* GERMANISCHER LLOYED, EGYPT

Cognex-SmartView Camera-based Automatic Inspection system administration

SMARTVIEW, KARLSRUHE, GERMANY

Brimacombe, Steel Continuous Casting

THE UNIVERSITY OF BRITISH COLUMBIA, DEPARTMENT OF MATERIALS ENGINEERING, VANCOUVER, CANADA

Basic concepts of Information Tecnology

GO-COMPUTE FOR INFORMATION TECHNOLOGY

Achievements in several courses in computer science and basic concepts of Information Technology to gain the professionalism level using several Microsoft operating systems and Microsoft o ce package with the several versions of Microsoft O ce. INTERESTS

Sports

A former professional volleyball player in Al-Ahly sporting Club Fitness & Healthy lifestyle

Resume created on 4 / 4



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