Physician Liaison Case Manager
Resume:
QUALIFICATIONS PROFILE
Compassionate and patient-focused professional, with broad-based experience in case management, clinical oversight, and healthcare services; backed by willingness for advocating psychiatric-mental health for adolescents and adults. Adept at overseeing patient care operations, developing treatment plans, and providing safe healthcare management to ensure optimal outcomes and best quality of life for all clients. Meticulous in dealing with and implementing organizational processes and procedures to identify areas for improvement as well as executing necessary courses of action. Armed with excellent communication and interpersonal aptitudes in coordinating with other healthcare professionals to ensure efficiency and productivity.
AREAS OF EXPERTISE
Healthcare Program Management Mental Health Assessment Crisis Intervention
Patient Needs Identification Data Collection Patient Admission and Discharge Vendor Relations
RELEVANT EXPERIENCE
Linden Oaks Behavioral Health–Naperville, IL
Behavioral Health Associate Shift Leader Mar 2015−Present
Render hands-on assistance to therapists with the development of treatment plans
Maintain daily coordination with patient providers, families, and communities to ensure the delivery of quality patient care
Serve various roles including the following:
−Shift leader on the hospital’s highest acuity unit (SIU)
−Resource person for unit personnel, responsible for addressing operation and patient care problems; and
−Physician liaison, communicating companies’ policies and procedures
Organize and lead day-to-day groups on activities of daily living (ADL), coping skills, and mental health education
Obtain and document patient response to interventions in accordance with established policies and procedures
Supervise and delegate daily tasks to employees while adhering to all national patient safety goals, risk reduction procedures, and related policies
Serve as resource person for unit personnel in resolving operation and patient care problems; as well as physician liaison in discussing company’s policies and procedures
Perform wide-ranging duties, including work priorities, daily assignments, and department’s compliance for regulatory requirements
Camelot Schools/Northern Illinois Academy–Aurora, IL
Residential Counselor Shift Leader Apr 2009−Mar 2015
Facilitated one-on-one counseling with children with autism and mental illness in both residential and school settings
Educated residents in improving communication and appropriate behavior skills
Formulated behavior modification plans and treatment plans to reduce aggressive behaviors
Carried out performance reviews and shared feedback with both upper management and team members
Regularly worked with psychiatrist and medical doctors to prioritize and address health care needs
DuPage County Health Department–Wheaton, IL
Mental Health Worker Case Manager Apr 2010−Apr 2012
Assumed responsibility in monitoring daily activities of young adults with mental illness
Took charge of creating client’s treatment plans to achieve health goals and promote independent living
Facilitated skill-development sessions on related topics such as medication administration, cooking, and daily living activities
Ensured the provision of quality patient care through careful assessment, evaluation, and planning
Processed daily Medicaid billing on activities that were taught to the client
Collaborated with clients medical/psychiatric doctors and outside providers to identify independent living opportunities
Earlier Positions Held
West Chicago Terrace–Chicago, IL
Case Manager (Part-time)
Winfield Woods Healthcare–Winfield, IL
Case Manager
Lutheran Child and Family Services of Illinois–Addison, IL
Youth Care Worker Shift Leader
OTHER EXPERIENCE
Kaleidoscoops Ice Cream and More–Bolingbrook, IL
Owner
EDUCATION
Western Illinois University Macomb, IL
Bachelor of Science
CERTIFICATION
Cardiopulmonary Resuscitation (CPR), 05/2023 Crisis Prevention Intervention (CPI) Certified, 03/2023
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