Data Entry Customer Service

AA

AVIAN ALLEN

************@*****.*** 850-***-**** Norcross, GA 30092

Focused professional who is loyal and dedicated to job-related tasks. Exhibits a self motivated aĴitude and the ability to relate to persons of all backgrounds. This quality as well as other technical skills aĴained, have been applied throughout the entirety of my work history, including but not limited to my 17 yr. stint with the Department of Homeland Security. Data-batching methods

Investigating problems

Performance assessments

Worldspan Applications

HAZMAT knowledge

Type 45 wpm.

Loss prevention

Windows Vista

Data entry

Microsoft

Behavioral Analysis

Department Of Homeland Security

Arlington, VA

Transportation Security Officer

(Continue'd)

06/2018 - 05/2019

Administered in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items,

Used x-ray scanners to check items for signs of unauthorized materials. Communicated with other screening staff to promptly call aĴention to potential or active safety problems

.Circulated among patrons and customers to keep abreast of any urgent security situations.

Guided and assisted passengers throughout screening process to secure an expeditious and effective experience.

Utilized metal detectors and other screening technology to perform thorough checks of passengers and their belongings. Completed in-depth searches of individuals and baggage to check for threatening devices, weapons and other prohibited items. Upheld strong customer service standards to foster optimal screener/passenger relations.

Department Of Homeland Security

Tallahassee, FL

Transportation Security Officer/Inventory

Control Associate

09/2002 - 06/2018

Spear-headed the inception of organization's start at the former hub of the North Florida (2002,TLH).

Maintained updated logs of supply stock for Inventory Clerk (2010-2012). Reesponsible for providing constant record of supplies in work area or lack thereof, to assist with the optimal performance of screening staff

(2010-2018).

Performed OJT monitoring of newly hired employees (2005-2009 & 2019, TLH & DCA).

TSO OF THE QUARTER (2013, TLH).

Completed routine and incident related documentation. Proofread travel documents to validate their integrity and accuracy, prior Summary

Skills

Experience

to authorizing passage.

Worked with local law enforcement agencies to coordinate apprehensions. Surveilled the traveling public,cargo and airport employees within the secured, sterile and SIDA areas of the airport facility to monitor for suspicious activities and/or behaviors.

Protected vessels, passengers and crew by testing items and individuals for explosive materials.

Transworld Airlines Queens, NY

Passenger Service Agent

08/2000 - 09/2001

Monitored for security concerns and adhered to all related requirements. Delivered exceptional service to passengers via active engagement, effective listening and well-developed interpersonal skills. Collected baggage charges and accepted baggage for check-in. Managed gate, ramp and cabin services for each flight. Utilized PA system to announce departures and changes to landings. Greeted passengers and provided boarding instructions. Evaluated and reconfigured systems to support customer service and operational goals.

Protected passengers' baggage from loss, theft and damage through proper handling and proofreading.

Assembled and issued required documentation' such as tickets, travel insurance policies and operational policies.

Maneuvered jetways for boarding and deplaning passengers. NYCTA/MABSTOA Brooklyn, NY

Traffic Checker

06/1998 - 08/2000

Maintained data of passenger ridership on New York City's mass-transit system, it's punctuality and operator performances throughout all the five boroughs

Gathered statistical data regarding MetroCard vs. Token usage, on assignment.

Utilized "batching-data" strategies to estimate passenger loads when boarding and deboarding during peak travel times.

Posted and removed public service notifications, in stations and subway cars upon initiation and completion of assigned projects. Collected and distributed all data to MTA scheduling department for quantitative and qualitative purposes.

Initiated surveys with passengers, at random, about personal riding experiences, conveniences and/or lack thereof.

Monitored environmental and aesthetic factors throughout transit system. Florida State University Tallahassee, FL

Certification in Caregiving Training And Support Project Lively Technical Center Tallahassee, FL

Some College (No Degree) in Licensed Practical Nursing Medgar Evers College of The City University of New York Brooklyn, NY Some College (No Degree) in Business Administration And Management Education and Training

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