Customer Service Network Technician
Resume:
FLORENCE EROMOSELE
*********@*******.***
Profile
Strong knowledge in IT Inventory and Auditing, looking to make a significant contribution with a new challenging role, supporting, administering and implementing projects.
Right Aptitudes – Positive, pro-active and result oriented. Flexible and highly motivated, with the ability to communicate clearly with all levels of the organization.
Effective Communication and problem solving skills with the ability to work under Pressure with little or no Supervision.
Good Team spirit, Brainstorming with strong analytical mind.
Education
Houston Community College, Houston Texas, USA 2016
Cisco Networking Certificate
Olabisi Onabanjo University Ogun State, Nigeria 2008
B.Sc. Computer Science and Mathematics
Archbishop Aggey Memorial Secondary School, Lagos, Nigeria 2001
High School Diploma
IT Skills and Knowledge Area
Routing Protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, HSRP, VRRP & GLBP
Infrastructure Services: DHCP, DNS, SMTP, FTP, TFTP, TCP/IP, LAN/WAN
LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet
Port: Channel, VLANS, VTP, STP, RSTP, 802.1Q
WAN Technologies: Frame Relay, ISDN, ATM, MPLS, Leased lines & Exposure to PPP,
Network Security: Access-Control List, VPN, Firewall, IPSEC, SSL, MPLS
Professional Certifications & Training
Aug. 2016 Cisco Certified Entry Networking Technician CCENT
Sept. 2016 Cisco Certified Network Associate CCNA
In Progress Cisco Certified Network Professional CCNP
Professional Experience
amazon, Kafw, Haslet Texas
Job Titles: IT Support Tech. 2019…..till date
Troubleshoot thin clients, pcs, Printers, scanners and handheld terminals,
Set up and installation of computer and network equipment,
Responsible for RMA and repair process for all devices under warranty
Administers user accounts and password reset,
Set up and provisioning of Polycom phones, Base and Mobile radios
Perform routine security checks on the system; repairs, Installs Windows updates
Work on Trouble tickets and assists with complex technical projects;
Contributes to unit goals by accomplishing related duties as required
Fiserv Inc. Stafford, Texas. 2015-2019
Job Title: Network Technician
Document changes of network equipment, static IP addressing, and cabling infrastructure
through appropriate applications.
Setup and wire all PC’s
Setup network cabling from rooms to switch, with labeling to trace problems if issues arises
Configure and install Cisco switches and routers
Aptech Computer Center, Lagos Nigeria. 2013-2015
Job Title: IT Services Officer /Network Tech
Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.
Working on troubleshooting of complex LAN/WAN infrastructure.
Upgrading and backups of Cisco router configuration files.
Implementing and maintaining backup schedules.
T-Links Inc. Lagos Nigeria 2012 -2013
Job Title: IT Network Trainee
Implementation of HSRP (using IP SLA) and GLBP
Configuring VLANs, VTP, Etherchannels
Configuring intervlan routing on Layer-3 switches
Securing switch access
Configuring routing using OSPF and policy routing using route maps
Implementing traffic filters using Standard and Extended access-lists,
United Bank for Africa, Apapa Lagos, Nigeria. 2010-2011
Job Title: Customer Service /Money laundering and reporting system specialist
Customer Service,
Customer Data Update
Issuing cheque books, Debit cards to Customer,
Responding to customer’s enquiry
Updating the Money laundering and reporting system with customer’s data
References
Will be forwarded when needed.
Contact this candidate