Customer Relation officer

Sujit Vaingankar

Nationality: Indian

Address: Dubai, United Arab Emirtaes

Phone number: +971-*********

Email address: *************@*****.***

Visa: Employment Visa

Personal Information

Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.

Profile

Work Experience

04/2022 – present

Dubai,

United Arab Emirates

Customer Relation Officer

PWG Group

Job Responsibilities

Greet customers in the warmly and find out their problem or reason for calling or visiting

Cold calling active and budding clients to encourage the purchase of our visa packages.

Assist with placement of visa order, cancelling, upgrading or necessary exchanges

Maintaining and updating the CRM of individuals' contact details and progress.

Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept

Collaborate with the customer service manager to ensure that proper customer service is being delivered

Regularly compile reports and submit to the management on overall customer satisfaction

Recording all attempts to close sales both successful and unsuccessful. Update details for personal and business clients, such as name and address details

Educate customers on deals and promotions the company is offering Resolve complaints through phone, email, or social media Reach out to customers via phone call; verifying information regarding their account

06/2020 – 03/2022

Dubai,

United Arab Emirates

Operations Team Member

Aramex Logistics

Job Responsibilities

Managing day to day operations and handling escalated problems. Inventory controller for aramex fulfilment centre

Ensure deliveries of the shipments to the right destinations within deadlines. Responsible for maintaining records and report to management. Specially appointed for handling express Inbound shipments. 1/3

Work Experience

Coordinate with other aramex stations local and international. Assisting Customer needs, responsible to answer all the enquiries from clients on their shipments through Emails and calls.

Contact the customers and solve the problems regarding the deliveries and collection of their shipments.

To Respond to customers contacts phone email fax & SMS register their requests and respond to their inquiries as per company standards and ensure providing excellent customer service and convenience to our customers. Major duties includes handling Incoming phone calls, resolve standard customers requests and route issues that require follow up to customer service team

Communicates customer inquiries messages feedback to teams and sales owners Provide satisfactory service to customers.

11/2014 – 03/2020

India

Customer Service

Air India Air Transport Services Limited

Job Responsibilities

Customer service, passenger handling, crew handling, flight handling. Answering to passengers queries through e-mails, telephone Checking in passengers at the airport and assisting them in ticketing & reservation

Answering to the client queries about the departure & arrival flights. Managing all requirements during both arrival & departure flight. Checking visa.

Taking clearance of immigration & customs.

Boarding, arrivals, connections, data storage.

Handling medical case, stretcher case.

India Recruiter

Sidez Human Resource Experts

Job Responsibilities

Partnering with hiring managers to determine staffing needs Screening resumes

Performing in-person and phone interviews with candidates Administering appropriate company assessments

Performing reference and background checks

Making recommendations to company hiring managers

Coordinating interviews with the hiring managers

Following up on the interview process status

Maintaining relationships with both internal and external clients to ensure staffing goals are achieved

Certificates

Logistic & Supply Chain CISCP/CISCM

Education

India Higher Secondary School

Maharashtra State Board

2/3

Languages & Computer

English Hindi Marathi

MS-Office/Word/Excel

Working under pressure Managing Teamwork Accuracy Communication Strengths

3/3

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