Travel Coordinator Customer Service

CAREER OBJECTIVE

Hospitality Management professional seeking a travel coordinator position.

EDUCATION

Kendall College, Chicago, Illinois graduated 2021

Candidate for Bachelor of Arts - Hospitality Management

Concentration: Food and Beverage Management

Relevant Coursework : Marketing, Beer Wine and Spirits, Mixology, Food and beverage operations

WORK EXPERIENCE

Robey Hotel, Chicago, Illinois

server June 2022-present

Fatpour Tapworks, Chicago, Illinois May 2019 - March 2020

Server

Provided exceptional customer service for up to 40 guests at a time

Provided food and beverage recommendations to guests and upsold menu items

Helped organize and serve events and private parties

Northside Bar and Grill, Chicago, Illinois August 2017- January 2018

Host

Greeted and seated guests in timely manner

Assembled menu items daily

Managed reservations for 50+ seats at the restaurant and bar

The Berghoff, Chicago, Illinois February 2017- August 2017

Host

·Created floor plan and server sections for 150 seat dining room

·Answered phones and accepted reservations

·Assisted with inventory management of front of house

Uno Mas, Glenview, Illinois June 2016 - February 2017

Server

·Provided exceptional customer service for up to 20 guests at a time

·Increased check average by upselling food and beverage items

·Assisted with supervision of host stand

INTERNSHIPS

Diageo Reserve Brands, Chicago, IL April 2021 - Present

Intern

Assist with weekly client tastings and meetings

Create brand education presentations for clients

Assisted in hosting a Tequila Event for 20 guests

Havana Grill, Chicago, Illinois October 2019 - January 2020

Intern

Managed the 50 seat dining room

Assisted with weekly beverage inventory and procurement

Supervised front of the house staff of 10

CERTIFICATIONS

BASSET Certification Expiration Date May 2023

ServSafe Food Handler Certificate Expiration Date April 2023

Contact this candidate