Service Representative Customer

KyAuna Joyner

Holbrook. MA ***** 857-***-**** ***********@*****.***

Work Experience

Paraprofessional 01/2022 to 5/2022

South Shore Educational Collaborative Hingham, MA

●Worked with students with moderate to severe physical/mental disabilities to increase life skills.

●Organized instruction material, including constructing class projects and setting up work areas.

●Applied instructional knowledge and methods to support goals.

●Developed and managed instructional materials and reports.

●Established a safe classroom environment for the students.

●Gave one-on-one attention to students, while maintaining overall focus on the entire group.

●Aided students with bathroom use, hygiene, and other ADLs

●Enforced independence and positive social skills using adaptive equipment

Assistant teacher 08/2021 to 12/2021

Bright Horizons Wayland, MA

●Supported children's emotional and social development

●Created a stimulating environment such as playing educational games, using toys, reading, counting numbers, singing nursery rhymes, arts and crafts

●Monitored and supervised children during feeding, activities, and playtime in order to keep them safe

●Cared for the daily needs of the children such as changing diapers, changing clothes, preparing meals, and maintaining cleanliness of classrooms

●Developing consistent, stable, and supportive relationships with children

●Communicating effectively with infants, toddlers, and staff

Mental Health Associate 03/2020 to 02/2021

Pembroke Hospital Pembroke, MA

●Enforced treatment strategies to promote continued progress.

●Created community-oriented counseling programs to positively impact patients' emotional conditions as well as improving other skills.

●Obtained and documented patients' vitals

●Maintained cleanliness of unit (swept, sanitized unit often, took out trash and laundry everyday) Hostess

●Properly followed through with restrictions of patients to ensure their safety (Foot in door, no sharps, etc.)

●Assisted in the activities of daily living ( laundry, made beds, fresh air breaks, obtained supplies for daily living)

●Conducted patient safety checks

●Participated in crisis intervention and de-escalation

Hostess 09/2019 to 12/2019

Uno's Pizzeria Braintree, MA

●Conducted dining room and server checks to assess readiness for expected customer loads.

●Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POS.

●Supported servers, food runners and bussers with keeping the dining area ready for every guest.

●Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

●Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times. Customer Service Representative

Customer Service Representative 08/2018 to 05/2019

Bon Me Boston, MA

●Responded to customer requests for products, services and company information.

●Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

●Maintained clean, trash-free workspaces to maximize productivity and safety.

●Used downtimes to prepare ingredients and restock supplies for expected busy periods.

●Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.

Education

Associate of Science Developmental Psychology Massasoit Community College, Brockton, MA

High School Diploma 06/2019

John D. O'bryant, Roxbury, MA

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