Customer Service Location Manager
Resume:
LYNNE GELLER
LOCATION MANAGER
D E T A I L S
PHONE
******-*****@*******.***
S K I L L S
Critical thinking and
problem solving
Leadership Skills
Computer Skills
Decision Making
Effective Time
Management
Ability to Work Under
Pressure
Ability to Work in a Team
Management
Leadership
Customer Service
P R O F I L E
Experienced and self-motivated multi-location Manager with over thirty years of industry experience overseeing sales figures, 100+ employees, national brand locations, and new account developments. Maintained and average of 97% for all location audits.
E M P L O Y M E N T H I S T O R Y
Manager, Country Kitchen Maryville, Missouri
Jan 1999 — Mar 2003
• Effectively controlled budgets and optimized expenses.
• Managed complex customer requests from contact to completion.
• Evaluated and improved operations and financial outlooks.
• Effectively coordinated daily dining banquet operations.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Settled any customer disputes in a professional and pleasant manner.
• Brought forth excellent customer service skills and a committment to customer satisfaction.
Training Manager, Hardees Maryville & St. joseph,
Missouri
Mar 2003 — Aug 2010
• Managed multiple stores at once.
• Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
• Identified areas needing improvement and offered real solutions.
• Effectively controlled budgets and optimized expenses.
• Evaluated and improved operations and financial outlooks. Location Retail Manager, Aramark Maryville, Missouri Aug 2010 — Present
• Direct manager for seven branded retail location's in three buildings on a college campus.
• Implemented and maintained visual merchandising specific to corporate as well as national brand standards.
• Created and administered semi-annual performance reviews to teams of employees.
• Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
• Hired, trained, and developed employees for various positions throughout the corporation.
• Brought forth a self-motivated attitude.
• Effectively controlled budgets and optimized expenses.
• Evaluated and improved operations and financial outlooks.
• Encouraged employees to do their best, and increased store productivity immensely.
• Developed employees to be promoted internally. Trained and developed student employees for internship promotional opportunities.
• Developed and executed strategy for logistics and inventory management.
• Developed strategies to comply with budget goals.
• Achieved budget goals and kept careful documentation of plans and orders.
• Managed sales employees and counseled employees based on their professional growth and productivity.
C O U R S E S
ServSafe Certification, ServSafe
Feb 2020 — Present
Elite Certification, Chick Fil A
Aug 2021 — Present
Proctor, ServSafe
Aug 2011 — Present
R E F E R E N C E S
Spencer L Martin from Aramark
******-*******@*******.*** 1-660-***-****
Tina M. Lankis from Compass
****.******@*******-***.*** 1-469-***-****
Julia M. Crady from Sudexo
*****-*****@******.*** 1-515-***-****
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