Customer Service Support

P. Bhanuprakashreddy

Contact No-+91-961******* Email ID: *************@*****.***

NAME: P.BHANU PRAKASH REDDY

To carve a niche for myself as a successful undergraduate with a hands on Knowledge in Programming Languages now introducing myself as a new arrival to the Software/Development. RESUME

OBJECTIVE:

Aim to be placed in a challenging organization that gives me scope to update my knowledge & skills in accordance with the latest trends and be a part of team that dynamically works towards growth of organization thereof. PROFILE:

● Academically and technically competent professional gaining the B.Tech to stabilize my career in Information Technology Company.

● Ability to excel within a challenging environment, initiating and executing a project, harmonizing technical needs with business realities.

● Ability to multi-task and coordinate various activities under pressure and time constraints. EDUCATIONAL QUALIFICATIONS:

Course Aggregate

Year of

Completion

University / Board

Bachelor of Engineering

(Electronics and Communication

Engineering)

59% 2015 JNTU, Anantapur, Andhra Pradesh.

Intermediate 69% 2011

Board of Intermediate Education

Andhra Pradesh

S.S.C 77% 2009

Board of Secondary Education

Andhra Pradesh

WORK EXPERIEANCE:

06/2017 to 02/2018

Customer Support Executive

Ecall service Pvt ltd, Tirupati.

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Investigated and resolved customer inquiries and complaints quickly.

• Educated customers about billing, payment processing and support policies and procedures. P. Bhanuprakashreddy

Contact No-+91-961******* Email ID: *************@*****.***

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Trained staff on operating procedures and company services from the agent level itself.

• Met all customer call guidelines including service levels, handle time and productivity. 02/2020 to 05/2021

Content Moderator

Grassrootsbpo Pvt ltd, Banglore.

• We are responsible for user-generated content submitted to an online platform.

• My job is to make sure that items are placed in the right category, are free from scams, don't include any illegal items, and much more.

• Used to do a full fledged RCA("Route Cause Analysis") on the advertisements which we used to receive and revalidate the same advertisement brands in order to reduce the violations.

• I depth scanning for every 30 minutes on the brands that may create dent to the business by flashing vague contents. The blocked responses will be directly highlighted to the clients. 06/2021 to 03/2022

Content Moderator

Teleperformance Pvt ltd,Kolkata.

• We are responsible for user-generated content submitted to an online platform.

• My job is to make sure that items are placed in the right category, are free from scams, don't include any illegal items, and much more.

• Used to do a full fledged RCA("Route Cause Analysis") on the advertisements which we used to receive and revalidate the same advertisement brands in order to reduce the violations.

• The blocked responses will be directly highlighted to the clients. Technical Skills:

Operating systems : Windows 10

PROJECTS UNDERTAKEN IN B.TECH :

Project title : Speaking microcontroller for deaf and dumb Description : In today’s world, there is a continuous need for automatic appliances with the increase in standard of living; there is a sense of urgency for developing circuits that would ease the complexity of life. This project is designed and developed to help the deaf and dumb people in their needs. Speaking microcontroller make the aware about the needs of disabled. The person should the corresponding control buttons. When the control buttons are pressed the voice IC will give out the sound signal corresponding to the control buttons. Speaking micro controller has leads to indicate which patient is in need P. Bhanuprakashreddy

Contact No-+91-961******* Email ID: *************@*****.*** ACHIEVEMENTS:

Attended workshop on NANO TECHNOLOGY at vaishnavi Institute of technology. KEY STRENGTHS:

Confidence & personal integrity are my most important aspects.

Hardworking, sincere & diligent.

Responsible, Creative & Optimistic.

Personal information:

Name : P.BHANU PRAKASH REDDY

Date of Birth : 16-11-1993

Marital Status : Unmarried

Nationality : Indian

Sex : Male

Languages known : English, Telugu

Declaration:

I hereby declare that the above-mentioned particulars are true and genuine to the best of my knowledge and belief. PLACE:

DATE:

(P.BHANUPRAKASH REDDY)

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