Implementation Manager

RAYNARD L. BROWN

Summary

Accomplished and energetic professional with a history of Software Implementation / Training and Support. Strong process management, strategic planning and execution skills.

Skills

SKILLS

Smart Sheet

Jira, Confluence (Atlassian)

Trello (Slack)

Credit.wrx

Loan Manager

NCINO

Experience

Implementation Manager / Training / Technical Support 3/2017 to Present

PCFS Solutions – Brea, CA

●Initiated new implementation procedure to help streamline and improve product implementation process.

●Work with implementation team on scope of software implementation project

●Assist customers with product configuration and customization throughout the implementation process

●Provide training for software products

●Create/Maintain instructional/training information for software products

●Perform QA on new/updated versions software products.

●Work with Development Team on product issues and enhancements (design)

●Work with Sales Team to generate and present product demonstrations

SBA Underwriter 12/2015 to 3/2017

Crossroads Small Business Solutions – Rancho Cucamonga, CA

Review submitted loan requests, perform credit analysis and comprehensive underwriting for SBA 7a loans. Perform analysis of individual, corporate financial statements and tax returns.

Technical Support / Training 11/2011 to 12/2015

PCFS Solutions – Brea, CA

●Address/Resolve customer issues and questions submitted via issue trak software

●Provide training for new & existing customers via webex on usage of Formwrx software

and additional SBA components

●Create/Maintain instructional/training information for software QA / troubleshoot test

versions of new/updated versions software.(Formwrx, BDO Connect, Loan Manager)

●Update/Review/Add customer license information in regomatic program

●Maintain/Update / Circulate SBA information, (Forms, software, etc) for existing and future PCFS software releases

Credit Analyst / Underwriter 09/2006 to 11/2011

Manufacturers Bank – Los Angeles, CA

Review submitted loan requests, perform credit analysis and comprehensive underwriting

for Business Banking Center and SBA depts. Loan types include business, consumer and

SBA 7a loans, (term loans, LOC's, credit cards, HELOC's, LC's, etc). Loan analysis process

entails analysis of individual, corporate and entity financial statements and tax returns.

Education

Electrical Engineering

Cal. State Univ. Los Angeles - Los Angeles, CA

Cal. State Univ. Los Angeles Major: Electrical Engineering

Additional Training

SBA Express Certificate

Fundamentals of SBA Credit Underwriting

SBA Advanced Cash Flow Analysis

Advanced SOP 50 10 Training

602 E Puente Street, Covina, CA 91723 626-***-**** *******.**@*****.***

602 E Puente Street, Covina, CA 91723 (H) 626-***-**** ********@*****.**.***

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