Administrative Service Customer

SUMMARY

SKILLS

EXPERIENCE

ALIADIA BROWN

FORT WORTH, TX 76108 C: 682-***-**** ************@*****.*** MS Office

First Aid/CPR

Team management

Team building

Administrative support

Planning and coordination

Customer service

06/2020 to Current Transaction Processing Specialist RandstadUSA Fort Worth, TX

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Recognized by management for providing exceptional customer service. Handled all delegated tasks, including payment batching. 04/2018 to 06/2020 Panel Care Coordinator

JPS Health Network FORT WORTH, TX

Scheduled recurring service appointments to provide client care as needed.

Monitored vital signs and medication use, documenting variances and concerning responses.

Worked with supervisory medical staff to review cases and improve care. Coordinated with doctors and registered nurses to develop care plans for patients.

Built strong and trusting rapport with clients and loved ones. 05/2016 to 04/2018 Certified Medical Assistant

JPS HEALTH NETWORK FORT WORTH, TX

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Organized charts, documents and supplies to maintain team efficiency. Assessed, documented and monitored vital signs for more than 50 patients per day.

Interviewed patients to verify information, record medical history and confirm purpose of visit.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

EDUCATION AND TRAINING

Scheduled appointments for patients via phone and in person. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment. 05/2017 Associate of Applied Science: HEALTH AND MEDICAL ADMINISTRATIVE SERVICE The College Of Health Care Professions Houston, TX 10/2015 DIPLOMA : Medical Assisting

COLLEGE OF HEALTH CARE PROFESSIONS Fort Worth, TX 12/1996 High School Diploma

CASSATTA HIGH SCHOOL FORT WORTH, TX

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