Customer Service Administrative Assistant
Resume:
FARRELL O'CONNOR
Jefferson, MA ***** • 1-508-***-**** • ********@*******.***
Professional Summary
Results-oriented Technical Support Engineer/Customer Service with superior problem-solving and critical think- ing skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Practiced Troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert IBM Pure Data Systems for Analytics System Admin
(Netezza). Over 13 years' experience supporting an Enterprise Level Network Monitoring Software. Extensive experience supporting mission-critical software that involved using IBM Netezza & CA eHealth. Skills
Work History
Administrative Assistant
Massachusetts Department of Mental Health
Prepared Health Records for Patients and Filing
Volunteer 06/2021 to Present
Genesis Club, Worcester, MA
• Helped with the day to day operations helping people transition to employment and training. Technical Support Engineer, 06/2015 to 01/2016
CDI – Contractor – Jefferson, MA
• 13 years of Technical Support experience
• Technical Support
• Customer Service
• Linux Administration
• Mac Systems OS X
• Microsoft Windows/Office
• Troubleshooting
• IBM Pure Data Systems for Analytics, Netezza/
Postgres DB
• Oracle DBA
• Customer Focused
• Network Protocols TCP/IP, SNMP, Telnet, FTP &
DHCP
• Sun (Oracle) Solaris Administration
• Updates and upgrades
• Problem resolution
• Excellent diagnostic skills
• Excellent problem-solving abilities
• CA Technologies - eHealth
• Monitored systems in operation and input command to troubleshoot areas such as Netezza and Postgres DB
• Removed and replaced malfunctioning components to correct hardware problems.
• Provided senior technical support to both in-house staff and user departments for all network applications. Technical Support Engineer, 12/2010 to 06/2013
IBM Netezza – Marlborough, MA
• Provided international first and second level technical support for Domestic and International companies us- ing IBM/Netezza product which is Fast Data Warehouse system world renown
• Coordinated with IBM hardware teams to perform replacement any faulty hardware encountered. These in- clude: 2 Linux hosts, 12 Snippet Processing Units, 96 1 TB Hard Drives, Switches and cooling fans, Accom- plished 3 years Experience.
• Upgraded NPS (Netezza Performance Software), System X host firmware, blades, disks, disk enclosures, RPC's, and chassis.
Senior Support Engineer International, 12/1998 to 06/2010 CA Technologies – Framingham, MA
• Provided international first and second level technical support for Domestic and International companies us- ing Health products which is Enterprise level Network Monitoring software.
• Performed Oracle DBA Functions for Oracle 8i, Oracle 9i, and Oracle 10G to troubleshoot and solved data- base issues Involved manipulation of database schema and data with extensive use of SQL & SQLPLUS
• Performed system administration for Solaris 8/9/10,Knowledge Network Protocols such as SNMP, TCP/IP, and RMON2, ftp and telnet.
• Provided technical assistance to EMEA and APAC support teams. Provided training to new Technical Support Engineers.
• Used Remote Access to customer's site to resolve problems using various remote access tools. Education
Bachelor of Science: Forest Resource Management, 05/1980 University of New Hampshire - Durham, NH
• Majored in Forest Resource Management
• Graduated cum laude
• Forestry is the science and craft of creating, managing, using, conserving, and repairing forests, woodlands, and associated resources for human and environmental benefits. Forestry is practiced in plantations and nat- ural stands. The science of forestry has elements that belong to the biological, physical, social, political and managerial sciences
Certifications
• Advanced Sun (Oracle) Solaris Administration
• Oracle DBA Certification Program
• SNMP Certification Program
• Unix Systems Certification Program
• CCNA Certification Program
Volunteer Work
• Ginny's Thrift Shop
52 Mechanic Street
Leominster, MA 01453
Tel: 978-***-****
• St. John's Food for the Poor Program
44 Temple Street
Worcester, MA 01604
Father John Madden
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