Data Entry Customer Service

**/**** - **/**** ********* Support Advisor Inbound

Teleperformance, Killeen, TX

I answered the phone as a Marketing Support Advisor for General Motors, which is under the Teleperformance "umbrella". I would help customers with their questions and concerns. I would help them locate the vehicle of their choice and call the dealership to confirm they had the vehicle and then I would transfer the customer to the dealer to complete the transaction. I would give information on certain vehicles or help customers with the online ordering process. If I was unable to assist them I would transfer them to the department that was able to help them or I escalated calls to upper management if customer was irate or wanted to speak to management. 10/2013 - 08/2015 Programs Clerk

Allen Correctional Center, Kinder, LA

Filed paperwork from completed classes in the files of the inmate and I would do this in the Records Dept. I filed certificates, correspondence between lawyer and inmate, correspondence between Case Worker and inmate, etc. I answered the phone as the assistant to the Programs Director and took messages when she wasn't in the office. I also taught ReEntry classes to inmates who were getting close to going home. I was responsible for getting the inmates 3 forms of identification before they released.

07/2008 - 09/2013 Carhop

Sonic Drive In, Kinder, LA

Took food orders from customers, fixed drinks on the fountain machine for food orders going out to customers. I helped out in the kitchen like dropping fries for orders, or fixing burgers, hot dogs, salads, etc. I also made shakes and blasts on the ice cream machine. I delivered orders out to customers. During the shift I would periodically go outside and sweep the parking lot free of trash, take trash to dumpster in back of the store, mopped the inside area where we worked and got it stocked up for the next shift coming in.

General Studies

High School Diploma

Kinder High School, Kinder, LA

Mikayla Bertrand

806 Cole Lane, Elton, LA 70532

Phone: 337-***-****

Email: ************@*****.***

Objective

I hope to be given the chance to work for your company and to do my job to the best of my abilities. If given the opportunity, I will be a great asset to your company and will give 110% every day. Ability Summary

I'm a hard worker and I take pride in my work. I'm meticulous and will get the job done. I pay attention to detail and I'm very organized. I like things to look nice and be in their correct place. I will work hard on any task given to me. I'm not scared to get my hands dirty and will work until the job is complete. I'm also very personable and love helping customers with their issues and concerns. My grandfather had a grocery store when I was growing up and after he passed away it's been passed down to his kids. We've been in business for over 55 years and I can remember working in the store as young as age 11. I would help customers carry their items to their car and things like that. Employment History

Education History

Use computer to enter/access/retrieve data. Online internet research. Account for/dispense funds. Use spreadsheet software. Obtain information from individuals. Provide great customer service. Receive customer orders. Use cash register. Operate scanner. Typing/Data entry. Balance cash register. Collect deposit/payment. Maintain account records. Maintain records, reports and files. Desired OccupationCustomer Service Representatives Desired Salary$14.50 hourly (Approx. $30,000 annually) or more Desired Job LocationLouisiana

Desired Job Type

Drivers LicenseRegular Drivers License

Security ClearanceNo Clearance

Job Skills211 skill(s)

Tools and Technology146 Technology

44 Tools

Typing Speed40 wpm

Language/ProficiencyNone Specified

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Becky Bertrand, Store Manager

Mr. T's Meat Market and Deli

Roger Laughlin, Owner

Mr. T's Meat Market and Deli

Additional Employer Searchable Items -

Days : Sun, Mon, Tue, Wed, Thu, Fri, Sat

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : No

Willing to Relocate : No

Willing to Telecommute : Yes

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